Because our employees have been imbued with the Accor sense of service, they're able to offer our customers fantastic experiences. We've been conveying this sense of service for the last 30 years, training and developing them to ensure they continue learning and evolving throughout their career with us. Our employees are the actors of our change. Their creativity makes us agile. Their bold and action tacking spirit is our strength.
The challenges of a pioneer
Surprise the market, devise new models and seek out undiscovered sources of value: as a leader, our Group has been reinventing its business to keep pace with the world that surrounds it for more than 50 years. In a sector undergoing far-reaching changes, we need to remain agile, continually question our convictions, anticipate tomorrow's needs and unite to innovate in our passion for customers. More than just an evolution, this is a powerful cultural transformation that we want you to discover.
Unleashing creativity
We support our employees every day to unleash their boldness, foster independence and create a stronger climate of collaboration. Every talent needs to be able to express their ideas, take the risk of making mistakes and excel in order to help create value. The very practical drive to achieve this involves measures designed to break down the barriers of leadership and, importantly, learning to work together intelligently, powered by collective efforts. At our international head office in Issy-Les-Moulineaux, France, which embodies our transformation, we have for example opened up the work spaces: comfortable, fun and designed collaboratively, they foster interaction, agility and imagination. Our internal social network, Yammer, also creates a more fluid flow of information and turns our staff into an active, engaged community that creates groups, shares news and feels connected.
Lifelong learning
"Everyone at Accor has opportunities for lifelong learning. Everyone feels valued." That's our promise to our employees. We aim to give every one of them the means to be independent and continually learn in order to constantly improve their skills and be able to quickly adapt to an ever-changing environment. This prompted us to launch our Learning & Development strategy. Inclusive and attractive for every generation, it is designed to support the global and local strategic priorities.
The Academy
Our Learning & Development strategy draws in particular on The Academy, our corporate university. At The Academy's 18 campuses, we provide training to all Accor employees. Regardless of their profession, level of training, role or tenure, our talents receive training in excellence that is always at the cutting edge of teaching and technological innovation. Agile, we even open ephemeral campuses to train our recruits, in countries with few or no hotel schools. The Academy also enables us to support our rate of growth in different regions.
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18 Academies
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75 beneficiary countries
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+250 training modules
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94% of employees trained
2.0 employees
Our digital plan is completely transforming how our 280,000 employees work. That's why one of its aspects, "Employee Friendly", is entirely dedicated to them.
Digital Deployment Days
The digital transformation serves customers, but also our teams first and foremost! Since 2015, Accor has set up 40 Digital Deployment Days to discuss and share ideas with hotel managers and their teams to bring them fully on board with the digital revolution that's in progress.
YAMMER
In another major initiative, Accor set up its own internal social network in October 2015, called Yammer. Simple, intuitive and accessible via a mobile app, Yammer turns our employees into an active community that creates groups, shares news and best practices, and feels acknowledged and connected.
DIGITAL LEARNING
With Digital Learning, our employees can learn everywhere, all the time by new learning objects as infographics, videos, quiz, short e-learning modules or virtual classrooms. They can also contribute to the enrichment of the collective knowledge by connecting with other colleagues to share their expertise, learn from each other and discuss about their experiences.
For example, to enhance Accor digital culture, Digit’all is a mobile web-based learning solution that establishes a common base of digital knowledge for everyone in the Accor family to understand how digital is transforming our industry.
Powerful gateways between professions
Because happy employees mean happy customers, we do everything in our power to foster their well-being and offer them significant career development opportunities internationally.
Our Pass Careers allow our employees to develop and train internally in careers suited to their objectives, profiles and projects.
