Our partners

Forge a lasting relationship with our partners

Two men talking in an office

Our goal: to co-innovate with our partners to open up new horizons and give a concrete form to our vision of positive hospitality.

Our business and our performance are both closely linked to those of our partners, i.e. the suppliers and owners of the Accor establishments operated under management and franchise contracts. Consequently, we have a wider responsibility and must:

  • extend our social, societal and environmental commitments to them,
  • involve them in our progress, and
  • raise standards all along our value chain.

However, we have also identified many partnership opportunities to develop solutions and unprecedented products and services designed to address sustainability concerns.

  • 1 1
    Every year, one innovation to develop alternative models
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    Our “CSR & Ethical risks management” process is deployed among 100% of our partners
  • Lever collective intelligence to open up new avenues. Paving the way towards positive hospitality.

    By asserting this vision for the next five years, our Group is making corporate social responsibility the centerpiece of its strategy, more than ever before. Consequently, we need to imagine new ways of doing business, new business models, new concepts, and new products, etc.

    We must meet two challenges:

    • increase the positive environmental and social impacts all along our current value chain;
    • anticipate societal developments so that we always remain a step ahead.

    We must turn CSR into a means of catalyzing innovation so we can enrich our hospitality and digital offer with unprecedented services, all based on sustainability.

    We cannot address these challenges alone.
    The best way of anticipating new trends and accelerating innovation is through collective intelligence and the sharing economy.

    We must combine our expertise with that of existing and future partners (start-ups, suppliers, hotel professionals, social enterprises, non-profits, citizens’ groups, etc.) who, like us, are seeking to open up new avenues all over the world.

    We must co-innovate, and together create economic value for our Group and/or its partners. In this way, we will guarantee the longevity of our innovations.

    What we are doing already

    We started co-innovating to support sustainable development a few years ago.

    Our first experiences have confirmed the advantages of a collaborative approach. 
    In 2010, we were looking for eco-labelled cleaning products that could be deployed in all our hotels worldwide. Diversey, one of our cleaning product suppliers, wanted to develop its business with Accor.
    Together, we created a worldwide partnership, which gave us global access to a range of eco-labelled cleaning products.
    The benefits for them are two-fold, with:

    • a significant reduction in the environmental impacts of their water discharges and the quantities of packaging used.
    • a reduction in the health & safety risks for the employees who handle the cleaning products. 

    What we plan over the next five years

    To boost our capacity for innovation in CSR, we are looking for the most promising partnership opportunities.

    Our first possible project: testing a unique welcome area concept.
    A space that would both:

    • illustrate the most innovative accommodation and sustainable catering solutions;
    • serve as a place for exchanges on the best practices required to accelerate the transition towards more sustainable consumption and better living together.

    This project allows our Group to explore a promising niche market, enable our entire network to benefit from it, and also help invent tomorrow’s world.

    We are also examining other co-innovation opportunities for our core business.
    Examples include:

    • Creating partnerships with our suppliers, like the one with Diversey, in order to meet the objectives of our approach to a more sustainable business model: 
      - reduce our waste at source and support the circular economy,
      - develop a healthy and sustainable food & beverage offer,
      - move towards intelligent and low-carbon buildings, etc.
    • Investing in start-up and social enterprises involved in the circular and positive economy.
      The avenues we are exploring include encouraging the development of a range of:
      - sustainable trips,
      - sustainable food and beverage supply chains,
      - sustainability services for the hospitality industry: reuse of end-of-life furniture from our hotels, recycling of leftover soaps, environmentally-friendly laundry services, and more. 
  • Our suppliers and the owners of the Accor establishments under management or franchise contracts are key components of our sustainable development policy.

    They absolutely must respect the commitments made by our Group in its sustainability approach.
    Particularly as they comply with our ethical rules:

    • systematic respect for current legislation and regulations;
    • ethical business conduct;
    • respect for people;
    • compliance with trade and property and data protection rules, etc.

    We are accountable for our value chain and must work with our partners to ensure respect for our CSR and ethical rules.

    This is why all suppliers who have signed a contract with an Accor Procurement Department and all the owners of managed and franchised hotels must undergo our “CSR & ethical risks management” process.

    What we are doing already

    We have long since taken measures to managesupplier-related risks.

    For example, the Group Procurement Department has a Sustainable Procurement entity.
    This entity coordinates the country procurement departments. It is notably responsible for monitoring supplier CSR performance.

    We also implemented a Sustainable Procurement Charter, which was then renamed Procurement Charter. When our suppliers sign this charter, they agree to four key principles:

    • comply with Accor’s social, societal and environmental commitments;
    • ensure that their own suppliers also respect these requirements;
    • participate in Accor’s evaluation process and implement any necessary remedial action plans;
    • authorize Accor and/or external providers commissioned by the Group to conduct audits and implement any necessary action plans.
    • managing the CSR and ethical risks regarding the owners of managed and franchised hotels is a more recent concern.

    Our Group created an Ethics and CSR Committee.
    One of its key assignments was to integrate ethical and CSR criteria in the selection process for new hotel owner-partners.

    We also overhauled our Ethics and CSR Charter.
    It was introduced to our supplier and hotel owner partners and is now systematically mentioned in a dedicated contractual clause in all the new contracts we sign.



    What we plan over the next five years


    Preliminary risk analysis 
    We updated and increased the mapping of ethical and CSR risks by product family, purchase volumes, etc. Products were ranked according to their level of risk: low, medium, high. We identified the high-risk product families and will implement tighter supplier checks and monitoring for this category.

    Inclusion in contracts

    The contracts signed with our suppliers now include an ethical and CSR clause as well as the Procurement Charter.

    Checks and monitoring

    For medium-risk products, all suppliers will be responsible for assessing their own compliance with our ethical and CSR rules. For high-risk products and services, on-site visits and audits will have to be conducted. If a problem is highlighted, a remedial action plan will be defined and we will monitor its implementation.

    Major malfunctions
    In the event of a serious violation of our CSR and ethical rules, we will be able to withdraw from the contract with the supplier concerned.

    Hotel owners: consolidated risk management from the earliest stages

    Preliminary risk analysis 
    From now, we will assess the ethical and CSR risks represented by a potential new partner using a compulsory questionnaire. If the answers to the questionnaire reveal a high level of risk, we will conduct a more in-depth investigation which will allow us to decide whether or not to continue the relationship with this partner.

    Inclusion in contracts

    Since 2016, all new and renewed contracts must include a non-negotiable ethical and CSR clause. 

    Checks and monitoring
    Visits to the establishments by Directors of Operations, regardless of whether they are owned, leased, managed or franchised hotels, will include monitoring the ethical and CSR points that call for vigilance. If a problem is highlighted, a remedial action plan will be defined and we will monitor its implementation.

    Major malfunctions
    In the event of a major breach of our ethical and CSR commitments, we will contemplate the unilateral termination of our contract with the hotel owner concerned.


    Since 2015, Accor has been an official sponsor of the Energy Observer boat.
    Its aim is to become a technological demonstrator and a renewable energy lab. Scientists, researchers, engineers and journalists will take part in the project as it calls into 101 ports all over the world. Alongside this project, the Group has also signed a technical and technological partnership with CEA Tech, an applied research laboratory that specialises in alternative energy sources and is the boat's technology supplier. The aim of the partnership is to test the Energy Observer's energy systems in a number of hotels before planning a larger-scale roll-out. 

    To find out more, visit the Energy Observer website!

    Working with charities Adaptogether, Pur Projet and PlanVivo, Accor is a founder member of the IPI (the International Platform for Insetting), a charity under the French law of 1901.

    Launched in 2015, this platform – open to all operators with specific projects or objectives – aims to promote the sharing of knowledge, encourage insetting, and increase the visibility of the practice. But that's not all – the IPI also encourages innovative approaches to implementing projects.  

    To find out more, visit the IPI website


    Since 2002, Accor has been a partner of ECPAT (End Child Prostitution, Pornography and Trafficking of Children for Sexual Purposes), which fights sex tourism involving children. 

    Formed of 104 organisations located in more than 93 countries, this international NGO trains Group employees in how to deal with questionable behaviour and produces communication campaigns that are passed on to Accor guests. 

    To find out more, visit the ECPAT website!