Terms and conditions of Accor Shareholders Club membership

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Article 1 – Purpose of the Shareholders Club

The purpose of the Accor Shareholders Club is to keep the Group’s shareholders involved and informed. To this end, it offers them several means of communication:

  • A phone number (0 805 650 750, toll free from a landline in France) to answer all questions,
  • The Shareholders page on group.accor.com website,
  • The Shareholder Webzine,
  • Newsletters.

Accor reserves the right to modify these means of communication at any time.

Article 2 – Conditions of membership to Shareholders' Club and means of registration

Any retail shareholder owning at least 50 bearer shares or 1 registered share and possessing a valid email address may join the Club. Accor Shareholders Club membership is free. Shareholders can register online.

If the shareholder meets the membership conditions, a confirmation message will be sent to the email address provided in the registration form.

Article 3 – Benefits

Regular information

Members of the Shareholders Club regularly receive information about the Group, sent directly to the e-mail address provided when registering online. They are automatically subscribed to theShareholder Webzine.

Loyalty card

Joining the Accor Shareholders Club entitles members to the ALL - Accor Live Limitless Gold digital loyalty card. Members can also request a physical loyalty card which they will receive within 3 to 4 weeks. New members who already hold a ALL - Accor Live Limitless card are also entitled to a new ALL - Accor Live Limitless Gold card. 

Cards are issued in a member’s name, and provide access to special services and offers reserved for members of the ALL - Accor Live Limitless program (to find out more, go to all.accor.com).

The ALL - Accor Live Limitless Gold card is valid until December 31 of the year after the year of subscription. Card holders who meet the conditions required (minimum of 30 nights in a hotel per year or 7,000 bonus points earned over the past year) are eligible for Gold membership status for a further 12 months (365 days). Card holders who do not meet these conditions are eligible for the status that corresponds to their stays and expenditure or bonus points earned between January 1 and December 31. 

For more details on how to use the ALL - Accor Live Limitless loyalty card and obtain the associated benefits, please consult the General Conditions of Use for the ALL - Accor Live Limitless loyalty program, also available on the ALL - Accor Live Limitless' Terms and Conditions presented on the page: Advantages of the ALL - Accor Live Limitless programme

Hotel tours

Members of the Shareholders Club can attend hotel tours announced by e-mail, in the Shareholder Webzine or on the Shareholders' Club page of the group.accor.com website. Registration procedures are set out in the announcement.

Article 4 – Validity of membership

Membership is valid as long as the Club member meets the conditions set out in Article 2 of these terms and conditions.

Members who no longer satisfy the conditions of membership undertake to inform Accor Financial Communications and Investor Relations Department at communication.financiere@accor.com. They then cease to be members of the Accor Shareholders Club and lose the attached benefits. Membership renewal does not entitle members to a new ALL - Accor Live Limitless Gold loyalty card before the fifth bygone year following the previous membership.

Article 5 – Modification of the terms and conditions

Accor reserves the right to modify the terms and conditions governing the Accor Shareholders Club at any time, as well as the conditions for providing Club services and benefits. The promotional offers reserved for Club members may not be combined with any another promotional offer from the Accor group.

Shareholders Relation Contact

0 805 650 750
Freephone (toll free from a landline in France)

Contact us by email



Shareholders Club page on Accor corporate website.

Write to :

Accor - Financial Communications and Investor Relations Department – Shareholder Relations
82 rue Henri Farman
92130 Issy les Moulineaux