Terms and conditions of AccorHotels Shareholders Club membership



Article 1 – Purpose of the Shareholders Club

The purpose of the AccorHotels Shareholders Club is to keep the Group’s shareholders involved and informed. To this end, it offers them several means of communication:

  • A phone number (0 805 650 750, toll free from a landline in France) to answer all questions,
  • The “Retail Shareholders” page on accorhotels.group website,
  • The Shareholder Webzine,
  • Newsletters.

AccorHotels reserves the right to modify these means of communication at any time.

Article 2 – Conditions of membership to Shareholders' Club and means of registration

Any retail shareholder owning at least 50 bearer shares or 1 registered share and possessing a valid email address may join the Club. AccorHotels Shareholders Club membership is free. Shareholders can register online.

If the shareholder meets the membership conditions, a confirmation message will be sent to the email address provided in the registration form.

Article 3 – Benefits

Regular information

Members of the Shareholders Club regularly receive information about the Group, sent directly to the e-mail address provided when registering online. They are automatically subscribed to theShareholder Webzine.

Loyalty card

Joining the AccorHotels Shareholders Club entitles members to the Le Club AccorHotels Gold digital loyalty card. Members can also request a physical loyalty card which they will receive within 3 to 4 weeks. New members who already hold a Le Club AccorHotels card are also entitled to a new Le Club AccorHotels Gold card. 

Cards are issued in a member’s name, and provide access to special services and offers reserved for members of the Club AccorHotels program (to find out more, go to accorhotels.com).

The Le Club AccorHotels Gold card is valid until December 31 of the year after the year of subscription. Card holders who meet the conditions required (minimum of 30 nights in a hotel per year or 7,000 bonus points earned over the past year) are eligible for Gold membership status for a further 12 months (365 days). Card holders who do not meet these conditions are eligible for the status that corresponds to their stays and expenditure or bonus points earned between January 1 and December 31. 

For more details on how to use the Le Club AccorHotels loyalty card and obtain the associated benefits, please consult the General Conditions of Use for the Le Club AccorHotels loyalty program, also available on the Club AccorHotels' Terms and Conditions presented on the page: Advantages of the Le Club AccorHotels programme

Hotel tours

Members of the Shareholders Club can attend hotel tours announced by e-mail, in the Shareholder Webzine or on the “Shareholders’ Club” page of the accorhotels.group/shareholders-club website. Registration procedures are set out in the announcement.

Article 4 – Validity of membership

Membership is valid as long as the Club member meets the conditions set out in Article 2 of these terms and conditions.

Members who no longer satisfy the conditions of membership undertake to inform AccorHotels Financial Communications and Investor Relations Department at comfi@accor.com. They then cease to be members of the AccorHotels Shareholders Club and lose the attached benefits. Membership renewal does not entitle members to a new Le Club AccorHotels Gold loyalty card before the fifth bygone year following the previous membership.

Article 5 – Modification of the terms and conditions

AccorHotels reserves the right to modify the terms and conditions governing the AccorHotels Shareholders Club at any time, as well as the conditions for providing Club services and benefits. The promotional offers reserved for Club members may not be combined with any another promotional offer from the AccorHotels group.

Shareholders Relation Contact

0 805 650 750
Freephone (toll free from a landline in France)

Contact us by email

Shareholders Club page on AccorHotels corporate website.

Write to :

AccorHotels - Financial Communications and Investor Relations Department – Shareholder Relations
82 rue Henri Farman
92130 Issy les Moulineaux