ACCESSIBILITY

Help and Accessibility

The purpose of this page is to give you guidance on how to use the site

The international Web Accessibility Initiative (WAI) defines Web Accessibility as follows:

Web accessibility means that people with disabilities can use the Web. More specifically, that they can perceive, understand, navigate and interact online and can contribute on the Web. Web Accessibility also benefits others, especially seniors whose abilities change with age.

Web accessibility encompasses all disabilities that affect access to the Web, including visual, hearing, physical, speech, cognitive and neurological disabilities.

Find out more about Web Accessibility

Accor is committed to making our content and resources available to everyone. That is why the rules on digital accessibility have guided the teams in charge of designing and developing this website. Throughout all stages of its creation and development, they have ensured compliance with good accessibility practices recommended by WCAG 2.0, international accessibility standards.

The website is regularly audited to check that functionalities and contents are usable by people with disabilities, regardless of their method of access or assistive technology. If, in spite everything, you should experience difficulties in navigating or accessing the contents, please do not hesitate to contact us at: webmaster_com_accor@accor.com.

Site structure

The site is structured under 9 main headings, each of which is accessible from the main navigation menu:

  • Group

  • Innovation

  • Careers

  • Commitment

  • Hotel development

  • Investors

  • Candidates

  • Media

  • Clients

Other navigation systems

  • An site map accessible site map at the foot of each page

  • A search engine at the top of the site

Navigation by headings for people with disabilities

The pages have a headings structure enabling quick navigation through the document.

Most assistive technologies and browsers facilitate navigation using headings. Most screen readers provide the functionality to jump to the next heading.

Quick access links

Quick access link at the beginning of the document provide access to the menu, contents and site map.

Accessibility settings

Quick access link at the beginning of the document provide access to the menu, contents and site map.

  • Reinforced or reversed contrasts,

  • Police adapted for dyslexia

  • Increased line spacing,

  • Turn off full justification.

These features, offering AAA-rated advanced levels of accessibility, address the major access issues that people with visual disabilities and people with cognitive disabilities often face.

Click on the Accessibility button to access this functionality.

Keyboard navigation for interactive components

The website includes components based on JavaScript technology. Their structure and keyboard usage comply with international recommendations.

For these components to work predictably and according to the user instructions we provide below, users of screen readers must reach them in Forms Mode or activate Forms Mode once on them.

The site uses modal windows.

A modal window is an element of the page that pops up and overlays the rest of the page, like an alert message. It is neither a new window nor a new tab. A modal window is contained in the page being viewed.

If you use a screen reader, when a modal window opens:

  • NVDA announces “[Name]dialog”;

  • Jaws announces “[Name]dialog box”;

  • VoiceOver announces “[Name] with X items, dialog”.

Once a modal window is open, the TAB key takes you to all the items of the modal window. Navigation is restricted to this window as long as it is open.

To close the window, you can either use the “Close” button or ESC key.

Tab system

A tab system is a list of panels that can be activated via links (tabs) displaying the contents. Only one panel is visible at a time: when one tab is activated, the others are not visible.

Once the content becomes visible, the TAB key allows you to go to the content of the selected panel.

When you arrive in a tab system, you find yourself on the heading of the first tab (by default, it is the first tab of the system that is visible);

If you use a screen reader:

  • NVDA announces “[name] tab, 1 tab selected out of X”, where “X” is the total number of tabs.

  • JAWS announces “[name] tab selected”.

  • VoiceOver announces “Panel 1, 1 selected out of X”, where “X” is the total number of tabs.

  • The RIGHT and LEFT arrows allow you to navigate from one tab heading to another, activating the associated content.

  • The TAB key allows you to reach the displayed panel or one of its components.

  • At that point, you can go through the contents of the active tab and the TAB key allows you to access the content’s interactive elements.

  • To go through the list of tab headings again, tab backwards until the focus is on the active tab heading.

Reporting a malfunction

If, despite our best endeavors, you should encounter the slightest problem in accessing our site, please do not hesitate to contact us.

Digital Accessibility Commitments

Accor is committed to making its websites (internet, intranet and extranet sites), mobile apps, software and digital street furniture accessible, in accordance with article 47 of French act no. 2005-102 of 11 February 2005.

This declaration applies to the group.accor.com website.

Compliance status

This website does not comply with version 4.1.2 of the RGAA (France’s General Accessibility Improvement Framework) for the reasons set out below.

The RGAA version 4.1.2 compliance audit carried out in August 2025 by Ideance shows that in the sample assessed:

  • The overall compliance rate was 47.2%.

  • This figure was obtained by dividing the number of compliant criteria by the total number of applicable criteria.

  • The average compliance rate was 58.5%.

  • This figure is the average of each page’s compliance rate.

Instances of non-compliance

List of criteria not met:

  • 1.2 - Decorative images are not ignored by assistive technologies.

  • 1.3 - Text alternatives to images conveying information are not relevant.

  • 2.2 - Titles of iframes are not relevant.

  • 3.1 - Information is conveyed only through color.

  • 3.2 - The contrast between text and background colors is not sufficient.

  • 3.3 - The contrast between the color of interface components/graphical elements conveying information and background color is not sufficient.

  • 4.1 - Videos do not have a text transcript or audio description.

  • 4.5 - Videos do not have an audio description.

  • 4.7 - Videos are not clearly identifiable.

  • 4.11 - Viewing of videos cannot be controlled via the keyboard or by all pointing devices.

  • 4.13 - Videos and non-time-based media are not compatible with assistive technologies.

  • 5.4 - Titles are not properly associated with their corresponding data table.

  • 5.6 - The column and row headers of data tables are not correctly identified.

  • 6.1 - Links are not explicit.

  • 7.1 - Scripts are not compatible with assistive technologies.

  • 7.3 - Scripts cannot be controlled via the keyboard or by all pointing devices.

  • 8.6 - Page titles are not relevant.

  • 8.7 - Changes in the human language are not identified.

  • 8.9 - Tags are used solely for layout purposes.

  • 9.1 - Information is not structured by the appropriate use of headings.

  • 9.3 - Lists are not properly structured.

  • 9.4 - Quotations are not properly identified.

  • 10.1 - Style sheets are not used to control information presentation.

  • 10.4 - Text is not readable when the character size is increased to at least 200%.

  • 10.5 - CSS declarations for background and font colors are not appropriate.

  • 10.7 - The focus is not visible for interactive elements that receive focus.

  • 10.8 - Hidden content is not intended to be ignored by assistive technologies.

  • 10.11 - Content cannot be presented without using horizontal scrolling in a 320px-wide window.

  • 10.12 - Text spacing properties cannot be redefined without loss of content or functionality.

  • 10.13 - Additional content that appears when an interface component receives focus or is hovered over is not controllable.

  • 11.1 - Form fields do not have labels.

  • 11.5 - Fields of the same type are not grouped together.

  • 11.10 - Input controls are not used in a relevant way.

  • 11.11 - Input controls are not accompanied by suggestions that help with the correction of input errors.

  • 11.13 - The purpose of input fields cannot be deduced to facilitate automatic filling of fields with user data.

  • 12.6 - Content grouping zones present in several pages (header, main navigation, main content, footer and search engine) cannot be reached or avoided.

  • 12.7 - There is no bypass or skip link to the main content area.

  • 13.3 - Some downloadable files have no accessible version.

Validity of the generated source code 

The generated source code of website pages is not entirely valid depending on the type of document specified.

However, for the reasons set out below, the website has been marked as compliant with RGAA criterion 8.2 relating to this point. 

Officially, criterion 4.1.1 of the WCAG (Web Content Accessibility Guidelines) relating to this RGAA criterion 8.2 has been deleted from WCAG 2.2 and the website must still be regarded as compliant with it in view of WCAG 2.1 and European standard EN 301 549.

In practice, this criterion no longer has any benefit in terms of accessibility for people with disabilities. This is because any accessibility problems arising from the non-validity of the generated source code is covered by other RGAA criteria.

Management of cookies

The “Powered by Onetrust” third-party cookie management solution has not been subject to a comprehensive, detailed audit. However, checks have been carried out to ensure that its use does not hamper the use or consultation of the rest of the site.

Spam protection system

The “hCaptcha” spam protection system has not yet been included in the audit. If no alternative contact is possible, the solution will be audited and included in the audit results.

Technologies used to create the site

  • HTML5;

  • SVG;

  • ARIA;

  • CSS;

  • JavaScript.

Testing environment

Tests were carried out with the following web browser/screen reader combinations:

  • Firefox 141 and NVDA 2025.1.2 running on Windows 11;

  • Firefox 141 and JAWS 2023 running on Windows 11;

  • Safari and VoiceOver running on macOS 15.5;

  • Safari and VoiceOver running on iOS 18.5.

Accessibility assessment tools

  • Color Contrast Analyser;

  • Contrast Finder;

  • Firefox development tools;

  • Web Developer (Firefox extension).

Website pages subject to compliance checks

To report one or more breaches of digital accessibility regulations, visit the “Signaler un problème d’accessibilité d’un service numérique“ page of the Arcom website.

To assert your rights relating to any accessibility failures you have encountered: