ACCESSIBILITY
Help and Accessibility
The purpose of this page is to give you guidance on how to use the site
The international Web Accessibility Initiative (WAI) defines Web Accessibility as follows:
Web accessibility means that people with disabilities can use the Web. More specifically, that they can perceive, understand, navigate and interact online and can contribute on the Web. Web Accessibility also benefits others, especially seniors whose abilities change with age.
Web accessibility encompasses all disabilities that affect access to the Web, including visual, hearing, physical, speech, cognitive and neurological disabilities.
Find out more about Web Accessibility
Accor is committed to making our content and resources available to everyone. That is why the rules on digital accessibility have guided the teams in charge of designing and developing this website. Throughout all stages of its creation and development, they have ensured compliance with good accessibility practices recommended by WCAG 2.0, international accessibility standards.
The website is regularly audited to check that functionalities and contents are usable by people with disabilities, regardless of their method of access or assistive technology. If, in spite everything, you should experience difficulties in navigating or accessing the contents, please do not hesitate to contact us at: groupwebsite.globalcommunications@accor.com.
Site structure
The site is structured under 9 main headings, each of which is accessible from the main navigation menu:
Group
Innovation
Careers
Commitment
Hotel development
Investors
Candidates
Media
Clients
Other navigation systems
An site map accessible site map at the foot of each page
A search engine at the top of the site
Navigation by headings for people with disabilities
The pages have a headings structure enabling quick navigation through the document.
Most assistive technologies and browsers facilitate navigation using headings. Most screen readers provide the functionality to jump to the next heading.
Quick access links
Quick access link at the beginning of the document provide access to the menu, contents and site map.
Accessibility settings
Quick access link at the beginning of the document provide access to the menu, contents and site map.
Reinforced or reversed contrasts,
Police adapted for dyslexia
Increased line spacing,
Turn off full justification.
These features, offering AAA-rated advanced levels of accessibility, address the major access issues that people with visual disabilities and people with cognitive disabilities often face.
Click on the Accessibility button to access this functionality.
Keyboard navigation for interactive components
The website includes components based on JavaScript technology. Their structure and keyboard usage comply with international recommendations.
For these components to work predictably and according to the user instructions we provide below, users of screen readers must reach them in Forms Mode or activate Forms Mode once on them.
The site uses modal windows.
A modal window is an element of the page that pops up and overlays the rest of the page, like an alert message. It is neither a new window nor a new tab. A modal window is contained in the page being viewed.
If you use a screen reader, when a modal window opens:
NVDA announces “[Name]dialog”;
Jaws announces “[Name]dialog box”;
VoiceOver announces “[Name] with X items, dialog”.
Once a modal window is open, the TAB key takes you to all the items of the modal window. Navigation is restricted to this window as long as it is open.
To close the window, you can either use the “Close” button or ESC key.
Tab system
A tab system is a list of panels that can be activated via links (tabs) displaying the contents. Only one panel is visible at a time: when one tab is activated, the others are not visible.
Once the content becomes visible, the TAB key allows you to go to the content of the selected panel.
When you arrive in a tab system, you find yourself on the heading of the first tab (by default, it is the first tab of the system that is visible);
If you use a screen reader:
NVDA announces “[name] tab, 1 tab selected out of X”, where “X” is the total number of tabs.
JAWS announces “[name] tab selected”.
VoiceOver announces “Panel 1, 1 selected out of X”, where “X” is the total number of tabs.
The RIGHT and LEFT arrows allow you to navigate from one tab heading to another, activating the associated content.
The TAB key allows you to reach the displayed panel or one of its components.
At that point, you can go through the contents of the active tab and the TAB key allows you to access the content’s interactive elements.
To go through the list of tab headings again, tab backwards until the focus is on the active tab heading.
Reporting a malfunction
If, despite our best endeavors, you should encounter the slightest problem in accessing our site, please do not hesitate to contact us.
Digital Accessibility Commitments
Accor is committed to making its websites (internet, intranet and extranet sites), mobile apps, software and digital street furniture accessible, in accordance with article 47 of French act no. 2005-102 of 11 February 2005.
This declaration applies to the group.accor.com website.
Compliance status
The website is partially compliant with RGAA version 4.1.2 (and therefore WCAG 2.1) due to the non-conformities listed below.
The audit of compliance with RGAA version 4.1.2 performed by Ideance in August 2025 on a sample of the website’s pages reveals that:
The global compliance rate is 51,4%. Calculated by dividing the number of compliant criteria by the number of applicable criteria.
The average compliance rate is 65,5%. Calculated by averaging the compliance rates for each page.
Given the relatively significant delay between the initial audit (conducted during August 2025) and the follow-up audit (conducted during March 2026), it is possible that minor changes (graphical, technical, and/or editorial) made to the site in the interim may not have been audited.
Consequently, these compliance rates might differ slightly, either higher or lower, due to the presence of new compliant or non-compliant criteria.
These potential changes will be analyzed during the site's next audit.
List of non-compliant criteria:
1.1 - Some images conveying information do not have an alternative text description.
1.3 – Some alternative text descriptions of images conveying information are irrelevant.
2.2 - Certain iframe titles are irrelevant.
3.1 – Certain information is conveyed solely through color.
3.2 - Certain contrasts between text and background color are not high enough.
3.3 – Certain contrasts between interface components or graphical objects' color and their background color are not high enough.
4.1 - Certain videos do not have audio description or transcripts.
4.5 – Certain videos do not provide audio description.
4.7 – Certain videos cannot be clearly identified.
4.11 – Certain videos cannot be controlled by keyboard or any pointing device.
4.13 – Certain videos or time-based media are not compatible with assistive technologies.
5.4 - A few titles are not properly linked to their data table.
5.6 - A few data table headings are incorrectly structured.
7.1 – Some scripts are not compatible with assistive technologies.
7.3 – Some scripts cannot be controlled using a keyboard or a pointing device.
8.6 – Certain page titles are irrelevant.
8.7 – Certain language changes are not indicated in the source code.
8.9 - Certain semantic elements are used for presentational effect.
9.1 – Certain contents are not properly structured using heading elements.
9.3 – Certain lists are not properly structured.
9.4 - Certain quotes are not properly structured.
10.1 - A few contents are not formatted using stylesheets.
10.4 - Certain texts are unreadable when the text size is increased up to 200 %.
10.5 – Certain CSS rules on background color or font color are not properly used.
10.7 – Certain interactive elements do not have a visible focus indicator.
10.8 – Certain contents are not correctly hidden from assistive technologies.
10.11 – Certain contents cannot be presented without requiring horizontal scrolling when using a 320px-width window.
10.12 – Certain text-spacing properties cannot be redefined without losing content or functionalities.
10.13 – Certain additional content appearing on focus or on hover of a user interface component cannot be controlled.
11.1 – Certain form fields do not have a label.
11.5 – Certain related form fields are not regrouped.
11.10 - Input assistance is not properly used or is irrelevant.
11.11 - Input assistance does not provide suggestions to help correct errors.
11.13 – Certain input purposes cannot be deducted and thus used to automatically complete forms with user data.
13.3 – Certain downloadable documents do not have an accessible version.
Validity of the generated source code
The generated source code of the site pages is not fully valid according to the specified document type.
However, for the reasons outlined below, the RGAA criterion 8.2 for this point has been marked as compliant.
Officially, WCAG criterion 4.1.1 relating to this RGAA criterion 8.2 has been removed from WCAG 2.2 and must be considered as still satisfied with regard to WCAG 2.1 as well as the European standard EN 301 549.
In practice, this criterion no longer has any benefit for accessibility for people with disabilities. Any accessibility problems arising from the invalidity of the generated source code are covered by other RGAA criteria.
Cookies consent manager
“Powered by Onetrust" cookies consent manager was not fully audited during the process.
However, it has been confirmed that its presence does not affect either the use or the consultation of the website.
Spam protection system
The “Friendly Captcha” spam protection system was not fully audited during the process.
However, it has been confirmed that its presence does not affect either the use or the consultation of the website.
Establishment of this Declaration
This declaration has been established on march 27 2026.
Technologies used for the website creation
HTML5.
ARIA.
CSS.
JavaScript.
Test environment
The webpage tests have been performed through the combinations of the following browser and screen reader:
Firefox 141 and NVDA 2025.1.2 on Windows 11
Firefox 141 and JAWS 2025 on Windows 11
Safari and VoiceOver on macOS 15.3
Safari and VoiceOver on iOS 18.5
Accessibility checking tools
Colour Contrast Analyser
Contrast Finder
Firefox development tools
Web Developer (browser extension)
Webpages subject to the compliance audit
Résultats de recherche "Accor"
Nos marques hôtelières (en anglais)
To report one or more breaches of digital accessibility regulations, visit the “Signaler un problème d’accessibilité d’un service numérique“ page of the Arcom website.
To assert your rights relating to any accessibility failures you have encountered:
Either contact the representative for your region using the directory of Défenseur des Droits representatives.
Or fill in the Défenseur des Droits complaint form, selecting the themes “I’m a victim of discrimination” then “Private goods and services” and finally “Disability”.
Or send a letter by post (no stamp required) to the following address:
Défenseur des droits
Libre réponse 71120
75342 Paris CEDEX 07