Help and Accessibility

The purpose of this page is to give you guidance on how to use the site

The international Web Accessibility Initiative (WAI) defines Web Accessibility as follows:

Web accessibility means that people with disabilities can use the Web. More specifically, that they can perceive, understand, navigate and interact online and can contribute on the Web. Web Accessibility also benefits others, especially seniors whose abilities change with age.

Web accessibility encompasses all disabilities that affect access to the Web, including visual, hearing, physical, speech, cognitive and neurological disabilities. 

Find out more about Web Accessibility

Accor is committed to making our content and resources available to everyone. That is why the rules on digital accessibility have guided the teams in charge of designing and developing this website. Throughout all stages of its creation and development, they have ensured compliance with good accessibility practices recommended by WCAG 2.0, international accessibility standards.

The website is regularly audited to check that functionalities and contents are usable by people with disabilities, regardless of their method of access or assistive technology. If, in spite everything, you should experience difficulties in navigating or accessing the contents, please do not hesitate to contact us at:

Site structure

The site is structured under 9 main headings, each of which is accessible from the main navigation menu:

  • Group
  • Innovation
  • Careers
  • Commitment
  • Hotel development
  • Investors
  • Candidates
  • Media
  • Clients

Other navigation systems

  • An site map accessible site map at the foot of each page 
  • A search engine at the top of the site

Navigation by headings for people with disabilities

The pages have a headings structure enabling quick navigation through the document.

Most assistive technologies and browsers facilitate navigation using headings. Most screen readers provide the functionality to jump to the next heading.

Quick access links

Quick access link at the beginning of the document provide access to the menu, contents and site map.

Accessibility settings

The website offers people the option to activate the following accessibility settings if needed:


  • Reinforced or reversed contrasts, 
  • Police adapted for dyslexia
  • Increased line spacing, 
  • Turn off full justification.

These features, offering AAA-rated advanced levels of accessibility, address the major access issues that people with visual disabilities and people with cognitive disabilities often face.

Click on the Accessibility button to access this functionality.  

Keyboard navigation for interactive components

The website includes components based on JavaScript technology. Their structure and keyboard usage comply with international recommendations.

For these components to work predictably and according to the user instructions we provide below, users of screen readers must reach them in Forms Mode or activate Forms Mode once on them.

The site uses modal windows.

A modal window is an element of the page that pops up and overlays the rest of the page, like an alert message. It is neither a new window nor a new tab. A modal window is contained in the page being viewed.

If you use a screen reader, when a modal window opens: 

  • NVDA announces “[Name]dialog”; 
  • Jaws announces “[Name]dialog box”; 
  • VoiceOver announces “[Name] with X items, dialog”.

Once a modal window is open, the TAB key takes you to all the items of the modal window. Navigation is restricted to this window as long as it is open.

To close the window, you can either use the “Close” button or ESC key.

Tab system

A tab system is a list of panels that can be activated via links (tabs) displaying the contents. Only one panel is visible at a time: when one tab is activated, the others are not visible.

Once the content becomes visible, the TAB key allows you to go to the content of the selected panel.

When you arrive in a tab system, you find yourself on the heading of the first tab (by default, it is the first tab of the system that is visible);

If you use a screen reader: 

  • NVDA announces “[name] tab, 1 tab selected out of X”, where “X” is the total number of tabs.
  • JAWS announces “[name] tab selected”.
  • VoiceOver announces “Panel 1, 1 selected out of X”, where “X” is the total number of tabs.
  • The RIGHT and LEFT arrows allow you to navigate from one tab heading to another, activating the associated content.
  • The TAB key allows you to reach the displayed panel or one of its components.
  • At that point, you can go through the contents of the active tab and the TAB key allows you to access the content’s interactive elements. 
  • To go through the list of tab headings again, tab backwards until the focus is on the active tab heading.

Reporting a malfunction

If, despite our best endeavors, you should encounter the slightest problem in accessing our site, please do not hesitate to contact us.