People at Our Heart

People-powered. Our people and culture strategy and our employer brand center around our shared community of purpose, our collective passion: we are Heartists®.

Heart + artist: It’s our culture and our mindset – our passion for hospitality infused with openness and valuing each person’s individual and unique creativity. It’s how we work, every day.

Hospitality is a work of heart: Our employee promise showcases our pride in our industry and what it means to work in hospitality: the heartfelt care and sense of purpose in creating meaningful connections and authentic experiences. It’s what makes us stand out as an attractive employer.

Unlocking potential. We foster a mindset that emphasizes constant learning, individual empowerment, and a culture of excellence, as we value and recognize every team member’s contribution to our success. Our approach creates skilled teams that drive operational excellence.

Endless opportunities: Our culture of empowerment and extensive brand portfolio offer a diversity of careers across the globe and give employees a unique range of opportunities, encouraging our Heartists® to grow and reach their full potential.

Always learning: Our continuous learning culture supported by powerful solutions supports professional growth with tailored training and development, social elevator and leadership programs, mentoring, and the industry-leading Accor Academy.

Recognizing achievement: Our people-centric culture of performance celebrates each Heartist’s® unique contribution through recognition and benefits that foster wellbeing at work, ensuring everyone feels valued and empowered to thrive, cultivating teams that are both committed and high-performing.

Cultivating individuality. Openness, curiosity, and inclusivity are key to how we foster innovation and human connection. We welcome everyone and embrace diversity – of Heartists®, guests, local communities, and all our stakeholders. 

Gender diversity and equality: We fight discrimination and violence and provide pay parity and equal representation in leadership.  

Inclusion of people with disabilities: We welcome differently abled guests and team members by raising awareness, promoting employment, and through a range of targeted initiatives. 

Social, ethnic, racial, and cultural diversity: Our tailored approach embraces local talent pools and builds connections with local communities. 

Inclusion of the LGBTQI+ community: We raise awareness and support rights in the workplace and beyond, and always extend a warm welcome to LGBTQI+ travelers.  

Conviction to action. We feel a profound social responsibility to our people and the communities in which we operate, and we act to help them thrive. Our Social Care & Impact approach mobilizes all stakeholders to create meaningful change.

Shelter and protection: We offer support to vulnerable people in need, ensuring our hotels are places of refuge and contributing to the protection of victims of violence and discrimination. Our Accor Heartist® Solidarity endowment fund helps people out of poverty and social exclusion.

Social elevator: We empower people to unlock their full potential, promoting professional insertion for all through employment with our open recruitment process, access to training and development, and enhancing career paths and skills.

Human rights: We act to protect vulnerable people impacted by our operations and ensure fair and decent working conditions.