CARETAKERS OF OUR COMMUNITIES
We embrace our profound social responsibility as caretakers of the communities where we operate. Our hotels play a vital role in local ecosystems to foster a safe and caring environment, and to help those communities thrive. We drive inclusion and social mobility by engaging with communities to empower people of all backgrounds to unlock their full potential. We act to shelter and protect the most vulnerable to safeguard and protect human rights. Our Social Care & Impact approach is deeply collaborative, touching all our stakeholders, working with local organizations and NGOs, and engaging and empowering Heartists®.
30+
NGO partners globally
2/3
of annual hires are new to hospitality
15,000
people benefited from solidarity projects
10,000
people protected with shelter projects
At Accor, caring for people and communities is part of who we are. Through Social Care & Impact, we turn this commitment into action – supporting those in need and helping individuals grow. With our hotels rooted in local ecosystems, we work alongside our Heartists®, partners, and communities to create lasting, inclusive impact.
ANNE-SOPHIE BERAUD
SVP Social Care & Impact
We are deeply committed to upholding human rights for all individuals impacted by our operations worldwide. We take decisive action to eliminate all kinds of exploitation from our operations and supply chains (such as forced labor and sexual exploitation of children) to ensure fair and decent working conditions for our Heartists®. Our Human Rights Policy reaffirms this fundamental commitment.
We are part of several initiatives such as the United Nations Global Compact, the World Sustainable Hospitality Alliance and Entreprises pour les Droits de l'Homme to exchange with industry peers and work towards finding common solutions to address the human rights challenges, in particular forced labor, in the hospitality sector. To better protect the most vulnerable, we also developed the We Act Together for Children (WATCH) program, empowering organizations and hotels to identify and respond to cases of child sexual exploitation.
Download our Human Rights PolicyA natural extension of our people-centric approach, our long-standing Endowment Fund empowers populations living in precarious conditions to break cycles of poverty and social exclusion. Partnering with NGOs and local non-profit organizations, we deliver long-term solutions in two key areas: promoting access to employment and entrepreneurship, and addressing lasting consequences of humanitarian disasters.
Over 200,000 people have regained autonomy through professional activities we've supported. Our team members initiate and represent the Endowment Fund’s actions, and we champion their commitment by providing comprehensive support from project selection to transformative completion.
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We partner and collaborate with local and grassroots associations to create meaningful change for people in need
Training for young, disadvantaged adults in the bakery and confectionery trades in countries including the Philippines, Thailand and Vietnam, and places them in internships at our properties.
Funding for six women’s safe houses with this association fighting violence against women, with plans to expand to 25.
Helping women survivors of violence and forced migration through workshops and support.
Sheltering women in situations of violence, with over 9,000 stays for +1,700 women and children, alongside psychological support and job training.
Supported by Accor Heartist Solidarity Fund, training 60 young people each year from the favelas of Sao Paulo for hotel and restaurant trades.
Organizing events in French cities to recruit people without formal qualifications into roles at Accor.
Sharing best practices, increasing awareness among staff, and promoting the integration of refugees in France.
Working to improve the physical and psychological care of children affected by violence.
People are our greatest strength. Discover how we unlock potential and support our communities to thrive.
We embed sustainability across all our activities and mobilize stakeholders to drive change – discover how.
Discover the Accor essentials – our purpose, our activities, and the core elements that set us apart.
