Engaging Our Broader Ecosystems

Through risk-mapping, tailored support, training, and ongoing dialogue with listed suppliers, we help strengthen their sustainability performance across environmental, social, ethical, and responsible procurement practices.

Our responsible procurement policy was recognized at “Leader” level under the ISO 20400 maturity assessment – in 2026 we strengthened our standards to accelerate performance even further.

Around 15% of our carbon footprint comes from what we purchase, making supply chain decarbonization central to our climate targets.

Launched in 2024, "Achieving Net Zero Together" includes over 1,000 suppliers across five continents – 75% of our nominated purchasing volume. We help them measure their footprint, build decarbonization plans, and bring low-carbon products to our hotels.

In 2025, the program won the Leading Climate Action Initiative award at the World Sustainable Travel & Hospitality Awards.

Beyond assessing suppliers’ performance, Accor Procurement works with partners to translate sustainability commitments into the products and services offered to hotels.

Sustainability requirements are embedded into specifications and requests for proposals, encouraging suppliers to develop lower-impact solutions while fostering innovation.

This helps ensure that sustainability is fundamental to sourcing decisions and strengthens collaboration to drive positive impact across the supply chain.

Bongos face extinction from hunting, poaching, habitat loss, and disease. Mount Kenya Wildlife Conservancy, home to Fairmont Mount Kenya Safari Club, partnered with Kenyan authorities to create the world's first bongo sanctuary.

This natural haven runs a unique breeding and rewilding program with a long-term objective of 750+ bongos over 50 years, securing the species’ future.

In the lobby of Pullman Phuket Panwa Beach Resort, baby bamboo sharks hatch safely and grow before release into nearby shallow reefs, their natural home.

These sharks, essential to the reef’s ecosystem, face threats from pollution, overfishing, and hunting. The hotel’s shark nursery, in partnership with Oceans for All Foundation (OFA), gives them a safe start in life.

In 2024, Novotel embarked on a three-year partership with WWF France to rebalance its impact on the world’s oceans.

Two years into this commitment, the second Ocean Impact Report measures how Novotel is driving tangible progress across its global network of over 600 hotels, advancing operational change, marine conservation, sustainable seafood practices, and ocean awareness.

Since 2008, our Heartist® Solidarity Endowment Fund has empowered populations living in precarious conditions to break cycles of poverty and social exclusion.

Partnering with NGOs and local organizations, the Fund promotes access to employment and entrepreneurship – supporting over 240,000 people to regain autonomy – and aids communities in the wake of humanitarian disasters

Our pioneering partnership with the WMF aims to set new standards for how the tourism industry can play a role in protecting cultural heritage by helping safeguard four endangered sites: the Chapel of the Sorbonne in Paris, the Serifos Historic Mining Landscape in Greece, the Historic Water Systems of Bhuj in India, and the ancient Qhapaq Ñan road system across the Andes in South America.

ALL Accor’s partnership with charitable giving platform Dift lets loyalty members convert Reward points into donations to causes they care about, from biodiversity protection to social inclusion.

Since launching in 2023, ALL Accor members have donated over 35 million Reward points, funding ocean research, providing access to drinking water, and supporting vulnerable communities.