We Are Heartists®
Learn about the shared passion for hospitality that unites our global community of team members.
Our Culture of Inclusion
CULTIVATING PLACES WHERE EVERYONE THRIVES
Celebrating difference. Creating connection.
Welcoming with open arms is part of our DNA. We cultivate a culture of inclusion because it is profoundly a part of our purpose and who we are, and because we recognize that diversity creates authentic human connections and drives innovation. By striving to prevent inequalities and discrimination; ensuring fair, safe, and equitable opportunities for personal and professional development; welcoming all guests with genuine warmth; and promoting community inclusion, we work towards a world where everyone belongs and thrives.
42%
of our workforce are women
40%
of our COMEX members are women
59%
of our teams do not have a university degree
Driving Change Through Four Priorities
We champion diversity and inclusion through purposeful initiatives in four key areas
Fostering Equality and Empowerment
Driving real change. We strive to create a more inclusive workplace and act to fight gender-based discrimination and violence. Ever since our pioneering gender equality charter was created in 1970, we have been committed to closing the gender gap at Accor by ensuring pay parity and promoting equal opportunities.
Our internal network RiiSE unites 20,000+ Heartists® across five continents, playing a key role in raising awareness and empowering our teams. We engage with associations and organizations to support women around the world, and to mobilize against discrimination, harassment and violence through global and local programs, from emergency shelter to skills training.
IN ACTION
In the Boardroom and Beyond
We champion gender equality at every level – from executive leadership to collaborative international action. We set clear objectives for clear representation in leadership positions, and achieved our objective of 45% women in Senior Leadership Management Committee positions by 2025.
In 2021, we became co-leader of the Generation Equality Action Coalition on Gender-based Violence convened by UN Women, made up of member states, businesses, international and philanthropic organizations working together to accelerate gender equality.
Learning from Our Differences
Catalyst for inclusion. We work to raise awareness of disability, provide meaningful employment, and welcome guests with disabilities. We innovate solutions that transform experiences for both Heartists® and guests, for example through our pioneering Smart Room concept of inclusive hotel room design, and we train our teams to remove barriers and challenge stigma, building a culture where everyone flourishes.
As a signatory of the ILO Global Business and Disability Charter, we actively work towards the prevention of discrimination, wherever we are present across the world. We took our commitment a step further by joining the Valuable 500 in 2021, explicitly adding the inclusion of people with disabilities as a goal in our roadmap.
IN ACTION
Paralympic Partnership, Lasting Impact
As Premium Partner of the Paris 2024 Olympic and Paralympic Games, we seized the opportunity to celebrate achievement, foster understanding, and accelerate social change.
Through France's Tourisme & Handicap certification process, we enhanced accessibility across our hotels with over 550 hotels in host locations certified or self-assessed.
Social, Ethnic, Racial, and Cultural Diversity
Real-life community impact. As a major global employer, we champion social, ethnic, racial, and cultural diversity as drivers of innovation and authentic connection. Rooted in local communities, we fulfill real needs of our teams and the communities around us – providing access to jobs, training, and mentoring that make hospitality a true social elevator.
Around the world, our teams launch and lead initiatives to meet the challenges and priorities of each region, from country-specific talent pools to refugee inclusion and local partnerships to build community connections.
IN ACTION
Rooted in Communities
Our pioneering Reveal Talent program exemplifies this commitment, creating pathways for promising talent within Accor to reach first-time hotel management positions – a more accessible, tailored approach to career development, adapted to each local market's unique needs
In Australia, our long-standing Indigenous Careers Program was a first in the local hospitality industry, with over 600 valued Indigenous team members recruited across our network.
Welcoming and Celebrating Authenticity
Open arms, open mindset. We champion LGBTQI+ rights in the workplace and beyond, aiming to lead the way in LGBTQI+ inclusion. Our comprehensive initiatives support team members through their careers – from parental leave to gender affirmation policies – while creating welcoming experiences for our LGBTQI+ guests worldwide. We boost awareness and recognition among our teams, guests and communities through active participation in pride marches, roundtable discussions, and partnerships with local organizations.
As a platinum partner of IGLTA, the International LGBTQI+ Travel Association, we're driving inclusive tourism globally, ensuring our industry is a place where rights are supported, everyone feels safe and valued, and authenticity is celebrated.
IN ACTION
#TOGETHER! Our first LGBTQI+ Employee Resource Group, launched by team members at our global headquarters, is a community to share, support, and raise awareness.
Hear from Our Heartist®
For me, being who you are at a workplace is crucial in having a great working experience. I feel proud to be part of Accor's LGBTQI+ network that aims to lead by example in our industry.
BAIBA PLUME
Senior Director Corporate Branding & Content, Europe and North Africa
Fostering Equality and Empowerment
Driving real change. We strive to create a more inclusive workplace and act to fight gender-based discrimination and violence. Ever since our pioneering gender equality charter was created in 1970, we have been committed to closing the gender gap at Accor by ensuring pay parity and promoting equal opportunities.
Our internal network RiiSE unites 20,000+ Heartists® across five continents, playing a key role in raising awareness and empowering our teams. We engage with associations and organizations to support women around the world, and to mobilize against discrimination, harassment and violence through global and local programs, from emergency shelter to skills training.
IN ACTION
In the Boardroom and Beyond
We champion gender equality at every level – from executive leadership to collaborative international action. We set clear objectives for clear representation in leadership positions, and achieved our objective of 45% women in Senior Leadership Management Committee positions by 2025.
In 2021, we became co-leader of the Generation Equality Action Coalition on Gender-based Violence convened by UN Women, made up of member states, businesses, international and philanthropic organizations working together to accelerate gender equality.
Learning from Our Differences
Catalyst for inclusion. We work to raise awareness of disability, provide meaningful employment, and welcome guests with disabilities. We innovate solutions that transform experiences for both Heartists® and guests, for example through our pioneering Smart Room concept of inclusive hotel room design, and we train our teams to remove barriers and challenge stigma, building a culture where everyone flourishes.
As a signatory of the ILO Global Business and Disability Charter, we actively work towards the prevention of discrimination, wherever we are present across the world. We took our commitment a step further by joining the Valuable 500 in 2021, explicitly adding the inclusion of people with disabilities as a goal in our roadmap.
IN ACTION
Paralympic Partnership, Lasting Impact
As Premium Partner of the Paris 2024 Olympic and Paralympic Games, we seized the opportunity to celebrate achievement, foster understanding, and accelerate social change.
Through France's Tourisme & Handicap certification process, we enhanced accessibility across our hotels with over 550 hotels in host locations certified or self-assessed.
Social, Ethnic, Racial, and Cultural Diversity
Real-life community impact. As a major global employer, we champion social, ethnic, racial, and cultural diversity as drivers of innovation and authentic connection. Rooted in local communities, we fulfill real needs of our teams and the communities around us – providing access to jobs, training, and mentoring that make hospitality a true social elevator.
Around the world, our teams launch and lead initiatives to meet the challenges and priorities of each region, from country-specific talent pools to refugee inclusion and local partnerships to build community connections.
IN ACTION
Rooted in Communities
Our pioneering Reveal Talent program exemplifies this commitment, creating pathways for promising talent within Accor to reach first-time hotel management positions – a more accessible, tailored approach to career development, adapted to each local market's unique needs
In Australia, our long-standing Indigenous Careers Program was a first in the local hospitality industry, with over 600 valued Indigenous team members recruited across our network.
Welcoming and Celebrating Authenticity
Open arms, open mindset. We champion LGBTQI+ rights in the workplace and beyond, aiming to lead the way in LGBTQI+ inclusion. Our comprehensive initiatives support team members through their careers – from parental leave to gender affirmation policies – while creating welcoming experiences for our LGBTQI+ guests worldwide. We boost awareness and recognition among our teams, guests and communities through active participation in pride marches, roundtable discussions, and partnerships with local organizations.
As a platinum partner of IGLTA, the International LGBTQI+ Travel Association, we're driving inclusive tourism globally, ensuring our industry is a place where rights are supported, everyone feels safe and valued, and authenticity is celebrated.
IN ACTION
#TOGETHER! Our first LGBTQI+ Employee Resource Group, launched by team members at our global headquarters, is a community to share, support, and raise awareness.
Hear from Our Heartist®
For me, being who you are at a workplace is crucial in having a great working experience. I feel proud to be part of Accor's LGBTQI+ network that aims to lead by example in our industry.
BAIBA PLUME
Senior Director Corporate Branding & Content, Europe and North Africa
Our Commitment in Action
Discover the stories of the people, initiatives, and projects bringing our inclusive vision to life
Our Key Documents
Access and download our publications and resources
OUR HEARTIST® ETHOS
Current Job Opportunities
Explore and apply for hundreds of job opportunities across our brands and activities worldwide.
Sustainable Hospitality
We embed sustainability across all our activities and mobilize stakeholders to drive change – discover how.
