OUR COOKIES POLICY

Your Digital Footprint

Cookies are the most common form of tracers. Tracers are data used by servers to send information to a web browser or mobile application and then used by that browser or mobile application to return the information to the original server.

The information can be, for example, a session identifier, a language, an expiration date, a response field, etc.

Whilst active, tracers are used to store information when a user accesses various pages of a website or mobile application or when this user returns to this website or mobile application at a later stage.

On the internet, there are different types of tracers:

  • Session tracers, which are deleted as soon as you exit the browser or the website;

  • Persistent tracers, which remain on your device until their expiration or until you delete them by changing the settings in your browser.

On our websites, we use cookies set by us and called “first-party cookies” and “third-party cookies” which are cookies from a domain different than the domain of the website you are visiting.

Our Usage of Tracers

On the Accor SA Corporate website we use cookies and other tracers for the following purposes

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

accor.com

group.accor.com

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

accor.com

  • trckCookie: First party use with 30-day lifespan

  • rxVisitor: First party use with Session lifespan

  • dtCookie: First party use with Session lifespan

  • org: First party use with a few seconds lifespan

group.accor.com

  • cf_clearance: First party use with 364 days lifespan

  • __cf_bm: First party use with a few seconds lifespan

az416426.vo.msecnd.net

  • ai_session: Third party use with a few seconds lifespan

  • ai_user: Third party use with 364 days lifespan

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Analytics cookies

Performance cookies include analytics cookies

group.accor.com

  • ai_user: First party use with 364 Days lifespan

  • ai_session: First party use with a few seconds

  • _ga_xxxxxxxxxx: First party use with 395 Days lifespan

  • gaEaNews: First party use with a few seconds

  • gaEaUns: First party use with a few seconds

  • gaEaGrpLnk: First party use with a few seconds

  • gaEaSub: First party use with a few seconds

  • gaEaGrp: First party use with a few seconds

  • gaEaLogo: First party use with a few seconds

accor.com

  • _gat: First party use with a few seconds

  • _gid: First party use with a few seconds

  • dtSa: First party use with 364 Days lifespan

  • rxvt: First party use with a session

  • dtPC: First party use with a session

  • dTValidationCookie: First party use with a session

  • __coveo.analytics.history: First party use with a few seconds

  • _ga: First party use with 395 Days lifespan

  • _ga_xxxxxxxxxx: First party use with 395 Days lifespan

  • _cs_id: First party use with 395 Days lifespan

  • _cs_c: First party use with 395 Days lifespan

  • _cs_s: First party use with a few seconds

contentsquare.com

  • _cs_ex: Third party use with 30 days lifespan

  • _cs_vars: Third party use with a session

  • _cs_c: Third party use with 13 Months lifespan

  • _cs_optout: Third party use with 13 Months lifespan

  • _cs_id: Third party use with 13 Months lifespan

  • _cs_s: Third party use with a session

  • _cs_mk: Third party use with a session

Cookies may be set on our website by our advertising partners. They may be used by these companies to create a profile of your interests and serve you relevant ads on other websites. They do not directly store personal data but rely on the unique identification of your browser and internet device. If you do not allow these cookies, your ads will be less targeted. Some partners use your hashed email address. A hashed email address is one that has been transformed into a string of characters (e.g., 14ae3dd7...). This string cannot be decrypted, which contributes to the security of sharing your email address. If your email address is known to a partner and has been transformed in the same way, the same string can be found with that partner. The goal is to improve targeting and measure advertising performance.

accor.com

group.accor.com

linkedin.com

  • lidc: Third party use with a few seconds

These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.


A "hashed" email address is one that has been digitally transformed into a string of characters (e.g.,14ae3dd733491c76bd64b942a99acd49b9f2d7ac7f1e74b516f7233443f05af6). This string cannot be reverse-engineered to reveal the original email address, which enhances the security of sharing your email. However, if your email address is already known to a partner and has been hashed using the same method, it will generate the same character string, allowing the partner to infer that it is the same email address. Accor uses partner tools, including Google’s Enhanced Conversions, which involve sharing your email address in a hashed form with these partners when your bookings on Accor brand websites are related to advertising campaigns you viewed on their websites or services. The goal is to measure and improve the performance of advertising campaigns—specifically, to determine whether a booking was generated as a result of viewing and clicking on one of our online ads—and to conduct statistical marketing studies.


Accepting, Refusing or Deleting Tracers

To manage your consent to the use of tracers in Group.Accor.com, you can consult the "Terms and Conditions" section accessible from the home screen of the mobile application.

For our websites, you can manage your consent or refusal to use tracers on your terminal by clicking here.

Regardless of what you choose, your browser also allows you to delete tracers from your device at any point.

The steps for managing and deleting tracers are different on each browser. These steps are described in the help menu in your browser. Remember to configure all the browsers on your different devices (tablets, smartphones, computers, etc.). The following are the steps for tracer management in the most common browsers:

Click here to read the Accor Charter for protecting its customers' personal data: Data Protection Charter for customers' personal data