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Each year the acclaimed travel magazine taps into its readership and invites thousands to complete a survey that rates airlines, spas, hotels, islands and more on many factors. The detailed survey evaluation results in all-encompassing and coveted rankings of the best hospitality has to offer from around the world.
As leading luxury brands in the global hospitality industry, it is no surprise that Raffles, Fairmont and Sofitel Legend received top marks. This year Accor has five brands honored with 31 hotels highly ranked across multiple categories, receiving a total of 42 awards. Notable awards include Raffles named the fourth best hotel brand in the world and Fairmont being the most mentioned brand among all awardees.
These are the core elements that drive our success, build value, and create exceptional experiences for our guests
At the forefront, always. Our diversified collection of brands, experiences, and services anticipates and meets guests’ new ways of living, working, and traveling.
An unrivaled brand portfolio: 45+ hotel brands across all segments from luxury to economy, plus extended stay, branded residences, and all-inclusive resorts.
A world of experiences: Our portfolio powers the industry’s richest offering of experiences: dining, wellness, meetings, events, services for travel professionals, and more. Supporting it all, a seamless booking platform and a loyalty program that builds lasting guest relationships.
Expert business services and solutions: Unique expertise and solutions to maximize performance, value, and growth for our business partners across all elements of operational management, distribution, loyalty, digital, and more.
Care comes first. We welcome everyone with openness and foster meaningful connections. We nurture a culture where inclusiveness, empowerment, and creativity thrive, and engage with our local communities to make a positive impact.
Our Heartist® culture: Heart + Artist – the concept that embodies our culture and our mindset. It means welcoming with heartfelt passion, sharing our uniqueness, and encouraging others to do the same.
Constantly learning: Our culture of performance is supported by leading training and development programs and a wealth of career opportunities. We empower people to grow, to feel free to dare, and to fulfil their potential.
Diversity in our DNA: With team members in all four corners of the globe, our open, inclusive culture celebrates diversity, welcomes everyone as themselves, and ensures equitable opportunities for growth.
Caring for communities: Our responsibility does not end at our hotels. We help our communities thrive by working with local actors to protect vulnerable people and accelerate economic and social inclusion.
Rooted in responsibility. We are embedding sustainability into everything we do with business solutions that create value for owners and hotels, enhance the guest experience, and positively impact our communities.
Operating sustainably: We are reducing our environmental footprint while maximizing performance by designing sustainably, optimizing energy consumption, preserving water resources, reducing waste and more.
Transforming our food model: We are reinforcing our actions and innovating to source responsibly and locally as well as reduce food waste, while offering healthy, delicious meals and promoting eco-conscious choices to our guests.
Stewarding our destinations: We collaborate with local communities to protect local culture and biodiversity. By promoting community-minded and eco-conscious experiences, we foster appreciation for the unique identity and environment of each destination.
Designed to thrive. We have built a robust one-of-a-kind business model to unleash our strengths and deliver maximum value for our partners and investors.
Calibrated for success: Our organization is balanced across geographies, segments, brands, and operating models (managed and franchised). We leverage our global presence with local know-how for maximum impact.
Built for innovation: Our asset-light model and leading expertise in operational management lets us deliver best-in-class support and solutions to drive business performance for our hotels and owners: digital, loyalty, procurement, design, distribution, and more.
Structured to grow: Our unique structure in two distinct divisions supported by a global shared platform ensures that each hotel has the right support. Focusing expertise, unleashing energies, and accelerating performance.
Financially disciplined: Our solid balance sheet and performance in line with our guidance reaffirms our strength and fuels our future.
Since our inception we have been promoting responsible hospitality, constantly redefining boundaries, innovating solutions, and driving change for the planet and for people. Discover some of the key milestones in our long-term commitment
1994
1994
Establishment of our Environment department, the first of its kind at a CAC 40 French company
2009
2009
Launch of ‘Plant for the Planet’ program to encourage guests to reuse bath towels, with half of the savings financing tree plantation projects
2011 - 2016
2011
Launch of ‘Planet 21,’ a sustainable development program with seven pillars and 21 commitments by 2015
2016
Launch of ‘Planet 21, Acting Here,’ our comprehensive program for social, societal and environmental action with 75+ initiatives including 10 mandatory actions
2017 - 2019
2017
Partnership with Energy Observer, the world’s first self-sufficient, hydrogen-powered, zero-emission sea vessel
2019
We join the Science Based Targets Initiative (SBTi) to reduce 46% of greenhouse gas emissions by 2030 and achieve net zero emissions by 2050
2020
2020
Commitment to eliminate all single-use plastics in the guest experience by end 2022
2021
2021
We join the Sustainable Hospitality Alliance (SHA) to drives collaborative action within the industry
Launch of our first Sustainability-Linked Bond, a 700-million-euro bond allowing investment based on our sustainability commitments and performance
2022
2022
We join the Global Sustainable Tourism Council (GSTC), the leading organization for sustainability in the hospitality industry
2023
2023
Partnership with Green Key and Green Globe labels to our hotels to obtain third-party certification, with a target of 100% eco-certified hotels by the end of 2026
Deployment of a new reporting tool for hoteliers to measure their carbon footprint and optimize resource management
Cultural caretakers. Every hotel we open creates ripples beyond its walls. With each direct hotel job supporting four more in the wider community, we are not just present in destinations – we are woven into their economic and cultural fabric. We believe that by fostering and deepening local relationships and partnerships we can to better addressing local challenges.
With travel accounting for ~10% of global carbon emissions, we believe it is our role to shape a more sustainable future for our industry. We take a science-based approach to embedding sustainability across our business model and activities, redefining the guest experience while boosting hotels’ extra-financial performance. Our areas of focus are: designing and operating sustainably, reimagining our food model through a more sustainable value chain and appealing dining experience, and rethinking tourism by actively preserving and supporting local communities and destinations.
100%
hotels third-party eco-certified by 2026
60%
less food waste by 2030
88%
of hotels have eliminated single-use plastic
46%
reduction in carbon emissions by 2030
Scope 1 & 2
9M
loyalty points donated by ALL Accor members
Our Development teams are ready to help you bring your project to life. Let’s talk.
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