Our Philosophy

Hospitality is at the heart of what we do every day

At Accor, each of our actions comes from the heart. Hospitality has always been founded on caring for others, a principle that Accor team members understand perfectly and that allow them to create unforgettable experiences, forge authentic connections, and inspire genuine emotions.

Hospitality is a Work of Heart

At Accor, we place people at the heart of everything we do. We believe that when you work in hospitality, you work with your heart first, and that hospitality is about the art of connecting with others in an authentic way. We have a long-standing commitment to our team members, aiming to empower them to reach their full potential in their career at Accor wherever in the world they may be.

We take great pride in fostering a diverse and inclusive company culture and in giving our teams the freedom to express their ideas, passion, creativity and individual personalities. We’re about nurturing each individual, providing unique opportunities to grow, and working together to create unforgettable experiences for our guests, make a positive impact, and bring hospitality to life. Our employee promise is built on and brought to life through four pillars:

Be All You Are

As Heartists®, we foster a diverse and inclusive company culture that encourages autonomy, creativity and personality, and empowers our team members to be themselves, and to act and grow. We are deeply committed to diversity and inclusion, providing equal opportunities, and actively encouraging our Heartists® to bring their own personality, history, culture and religion to the team.

Grow and Create Your Path

All our Heartists® have talent, and we help them become actors of their professional growth throughout their career at Accor. We are deeply rooted in a culture of learning, serving as a genuine social elevator, and providing boundless training and development opportunities for our Heartists® to grow.

Work with Purpose

We are committed to providing Heartists® with the opportunity to create memorable experiences for guests, as well as make a positive and sustainable impact through their engagement with the Group, and through access to sustainable training journeys and volunteering initiatives. 

Enjoy & Feel Valued

We recognize and appreciate our Heartists'® dedication. We foster a culture of feedback and continuous listening to better understand the evolving environments of our teams. We create a welcoming environment that promotes well-being and care, in a Group that rewards our team members for their commitment and everything they give to us.  

What Values Drive Us?

Our guest passion drives our decisions but hospitality is a team effort. We believe in trust and respect of our differences. We are connected to the world around us in making a positive impact and believe that hospitality has the power to unlock a better tomorrow through sustainable performance. We dare to challenge the status quo and embrace innovation by always pushing ourselves to go further, honoring our spirit of conquest.

Discover Our Heartist® Culture

Find out more on careers.accor.com