Sustainable Hospitality

We design, build, and operate the places at the heart of our business to strengthen resilience.

We work with our suppliers to anticipate and mitigate supply chain risks, support hotel owners with responsible design guidance to ensure properties are built sustainably from the ground up, and reduce and optimize resource consumption across all our activities.

By future-proofing our places we enhance performance, increase asset value, and guarantee business continuity – while constantly innovating to push the frontiers of resource efficiency.

Our sustainable hospitality is tangible. Guests feel at every touchpoint – from our inclusive welcome to the health-conscious food options in our restaurants.

We ensure that every guest feels genuinely at home, and our properties’ eco-certifications give them confidence that every stay meets the highest standards of responsible hospitality.

We are deploying plant-forward cuisine at scale, pioneering a more sustainable Food & Beverage model for the hospitality industry while meeting the growing consumer demand for healthy and delicious dining.

Our inclusive culture unlocks potential and supports development of our people. We uphold fundamental human rights to ensure that all Heartists® work in a safe, fair, and dignified environment.

Across every function and level, we train teams on their role in the sustainability transition. Diversity drives performance, so we remove barriers to growth and create an environment where everyone belongs.

Our social elevator programs create unique opportunities for training and employment, both advancing social mobility and supporting the needs of our teams.

We mobilize those around us – partners, suppliers, local communities, and destination stakeholders – to turn common values into collective action.

We provide guidance, tools, and frameworks to support our suppliers on their own sustainable transitions.

We protect and restore biodiversity and actively contribute to the preservation of destinations through targeted initiatives and local partnerships, while our volunteering program engages Heartists® to support local communities.

In times of need, hotels across our network support people at risk.

1994

Establishment of our Environment department, the first of its kind at a CAC 40 French company

2009

Launch of ‘Plant for the Planet’ program to encourage guests to reuse bath towels, with half of the savings financing tree plantation projects

2011

Launch of ‘Planet 21,’ a sustainable development program with seven pillars and 21 commitments by 2015

2016

Launch of ‘Planet 21, Acting Here,’ our comprehensive program for social, societal and environmental action with 75+ initiatives including 10 mandatory actions

2017

Partnership with Energy Observer, the world’s first self-sufficient, hydrogen-powered, zero-emission sea vessel

2019

We join the Science Based Targets Initiative (SBTi) to reduce 46% of greenhouse gas emissions by 2030 and achieve net zero emissions by 2050

2020

Commitment to eliminate all single-use plastics in the guest experience by end 2022

2021

We join the Sustainable Hospitality Alliance (SHA) to drives collaborative action within the industry

Launch of our first Sustainability-Linked Bond, a 700-million-euro bond allowing investment based on our sustainability commitments and performance

2022

We join the Global Sustainable Tourism Council (GSTC), the leading organization for sustainability in the hospitality industry

2023

Partnership with Green Key and Green Globe labels to our hotels to obtain third-party certification.

Deployment of a new reporting tool for hoteliers to measure their carbon footprint and optimize resource management

2026

Launch of ‘Hosting Change’, our 2026-2030 sustainability roadmap, carrying one clear ambition: turning sustainability into shared value for every stakeholder – Heartists®, guests, owners, communities, and broader ecosystems.