People at Our Heart

People-powered. Our people and culture strategy and our employer brand center around our shared community of purpose, our collective passion: we are Heartists®.

Heart + artist: It’s our culture and our mindset – our passion for hospitality infused with openness and valuing each person’s individual and unique creativity. It’s how we work, every day.

Hospitality is a work of heart: Our employee promise showcases our pride in our industry and what it means to work in hospitality: the heartfelt care and sense of purpose in creating meaningful connections and authentic experiences. It’s what makes us stand out as an attractive employer.

Unlocking potential. We foster a mindset that emphasizes constant learning, individual empowerment, and a culture of excellence, as we value and recognize every team member’s contribution to our success. Our approach creates skilled teams that drive operational excellence.

Endless opportunities: Our culture of empowerment and extensive brand portfolio offer a diversity of careers across the globe and give employees a unique range of opportunities, encouraging our Heartists® to grow and reach their full potential.

Always learning: Our continuous learning culture supported by powerful solutions supports professional growth with tailored training and development, social elevator and leadership programs, mentoring, and the industry-leading Accor Academy.

Recognizing achievement: Our people-centric culture of performance celebrates each Heartist’s® unique contribution through recognition and benefits that foster wellbeing at work, ensuring everyone feels valued and empowered to thrive, cultivating teams that are both committed and high-performing.

Cultivating individuality. Openness, curiosity, and inclusivity are key to how we foster innovation and human connection. We welcome everyone and embrace diversity – of Heartists®, guests, local communities, and all our stakeholders. 

Gender diversity and equality: We fight discrimination and violence and provide pay parity and equal representation in leadership.  

Inclusion of people with disabilities: We welcome differently abled guests and team members by raising awareness, promoting employment, and through a range of targeted initiatives. 

Social, ethnic, racial, and cultural diversity: Our tailored approach embraces local talent pools and builds connections with local communities. 

Inclusion of the LGBTQI+ community: We raise awareness and support rights in the workplace and beyond, and always extend a warm welcome to LGBTQI+ travelers.