Putting People at the Heart of Our Sustainability Approach

Hospitality isn’t just about building places for our guests to sleep, it’s about crafting meaningful experiences and making guests feel at home. It’s also about caring for our teams as well as caring for those around us as an integral part of our hotels’ local communities.

Hospitality is intrinsically linked to welcoming, serving and connecting people. Our strength is our people and caring for them runs deep in our DNA. It infuses our vision and guides us in our commitment to sustainable progress and empowerment. Taking care of others starts within our organization: we strive to support and empower our teams, offering true social mobility through access to jobs, training and opportunities to progress. We also strive to foster a diverse and inclusive workplace that brings together people with an open, forward-thinking mindset where everyone can fulfill their potential.

We also believe that it is our responsibility to help communities thrive in our hotels’ local ecosystems. To help us, we partner and collaborate with associations and NGOs on the ground and draw on our ALL Heartist fund and our Accor Heartist Solidarity endowment fund, which are all vital accelerators in the fight for economic and social inclusion.

Offering Unique Opportunities to Grow

We strive to be a social elevator for our Heartists® and local communities. We hire tens of thousands of people worldwide every year and half haven’t had any prior work experience nor formal education. To support our commitment, we infuse an open-minded recruitment process, focusing on recruiting based on personality and individuality rather than only hard skills, and build leading training and development initiatives to empower team members.

We commit to developing team members’ skills, career opportunities and job satisfaction. Mentoring programs, sponsorships and partnerships with associations are also key for us in promoting integration. Finally, we aim to diversify our leadership, drawing on our multiculturality to foster innovation, performance and respect.

300+ 300+
types of jobs 
330,000+ 330,000+
team members
6M 6M
hours of training in 2023

Promoting Diversity, Equity & Inclusion

As a global hospitality leader, we strive to cultivate a forward-thinking company culture and multicultural workplace where innovation can flourish. Our ambition is to prevent inequalities and discrimination and give all our teams the fair and equitable opportunities they need to grow through meaningful careers.

Our Diversity, Equity & Inclusion strategy is focused on four key areas: 

Our approach extends beyond our organization and our hotel walls also to the communities in which we operate. Among our wealth of initiatives, we work to create opportunities for people with disabilities, ensure inclusivity for LGTBQI+ communities through local partnerships, help build platforms that support victims of violence such as, as well as support a range of initiatives including with UN Women, the Fondation des Femmes and the Maison des Femmes in France. Accor is also a proud co-leader in the Generation Equality Gender-based Violence coalition for 2021-26, and member of the Valuable 500. We also work on spreading awareness of the challenges faced by refugees, and encourage their integration in our teams through our work with Tent Partnership for Refugees and Refugees are talents. 

42% 42%
of our team members are women

Bridging the Gap with the ALL Heartist Fund and Accor Heartist Solidarity

Both our ALL Heartist Fund and the Accor Heartist Solidarity endowment fund allow us to support individuals and communities in need

Accor Heartist Solidarity endowment fund allows us to drive change through long-term support for populations living under precarious conditions. The two main areas we are working on include promoting access to employment or entrepreneurship and helping populations deal with the consequences of humanitarian disasters. We are also accelerating our transformation by working alongside NGOs and local associations on projects carried out by Heartists® working near the project site. 

We also support team members and partners facing dire financial difficulties through the ALL Heartist Fund, created in April 2020 during the Covid-19 pandemic. Since its creation, we've broadened its scope, supporting students looking for internships since 2021, but also supporting the most vulnerable such as women victims of domestic violence.

475 475
projects supported in 2023
2,300 2,300
direct beneficiaries in 2023
36,6M€ 36,6M€
allocated by the ALL Heartist Fund 
Our commitment to Human Rights

We are also extremely mindful and committed to upholding the human rights of all those involved or affected by our global operations. The Accor Human Rights Policy reaffirms the Group’s commitment in this area. 

The Human Rights Policy was developed and published in 2023 and we are working on its deployment across the Group.

In addition, since 2001, Accor has been committed to the protection of children’s rights, and is determined to combat the sexual exploitation of children in the hospitality sector. We became the first hotel Group to sign a partnership with the pioneering NGO ECPAT (End Child Prostitution, Pornography and Trafficking of Children for Sexual Purposes). Through this long-standing partnership, we developed the We Act Together for Children (WATCH) program in 2014, which helps organizations and hotels identify and respond to cases of child sexual exploitation.

Human Rights Policy


Updated figures as of December 31, 2023