Partnership Accor x AXA: A Partnership That Elevates Service and Experience for Guests

In the early stages of the pandemic, we joined forces with leading insurer AXA to provide guests with access to medical assistance worldwide. Two years on, we’re still working closely together to strengthen and complement our services, including customized travel insurance, in line with our shared values and strategy.

Committed to Care

Being a world leader in augmented hospitality means offering our worldwide customers the highest level of service adapted to their needs. To help us achieve this, since 2020, we have been building a strong relationship with AXA’s international entity, AXA Partners, that was created 60 years ago and is specialized in assistance services. During the Covid-19 pandemic, we wanted to continue welcoming and taking care of guests. We therefore co-launched 24/7 medical assistance in our hotels, complementing our ALLSAFE label that ensures exacting sanitary and safety measures. In 2021, introducing customized travel insurance based on customers’ needs further reinforced our commitment to providing innovative services. Already available in 9 European countries, the offer is ready for rollout in many more in the coming years.

Guests' expectations are constantly evolving as they are looking for more personalized and accessible protection. Together, we have been innovating in that domain. At AXA Partners, we are very proud to have built solutions with Accor so that we remain ahead in offering a fantastic customer experience.

Jef Van In CEO at AXA Partners and AXA Group Chief Innovation Officer

Aligning With Our Strategy

This partnership embodies our desire to offer guests the best possible welcome. Through the ALL loyalty program, we constantly reinvent unique experiences and services for clients by anticipating needs and innovating to create compelling value-adding solutions. By embracing  new challenges and remaining agile, together, we can continue to elevate experience in the hospitality industry.

This strategic partnership with AXA further demonstrates Accor’s commitment to providing guests with innovative services based on their evolving needs and expectations – inspired by and delivered with the uncompromising excellence ever-present in our DNA.

Mehdi Hemici Accor Chief Loyalty and Partnerships Officer

Click here to learn more about our strategic partnership with AXA