John Paul

Conciergerie & B2B Loyalty programs

Service • Excellence • Innovation

Founded in 2008, John Paul supports the brands that entrust it with their best customers in order to create a strong and engaging emotional attachment between them, through tailor-made loyalty programs, such as its renowned 24/7 Concierge service. The company, a 100% subsidiary of Accor, is a key player and a forerunner in the market. It relies on more than 10,000 carefully selected prestigious partners who enable it to enhance the daily lives of its Members, thanks to exclusive and unrivaled offers and services.

10,000+ 10,000+
partners
15 15
years of experience
550+ 550+
employees
1.5M+ 1.5M+
inquiries/year
5 5
hubs in Europe & North America
350+ 350+
Concierges

Updated figures as of December 31, 2023

24/7 Concierge services

A personal assistant, to accompany and simplify your clients daily lives by answering all of their needs and desires, from the most simple to the most extraordinary.

Prestigious partners

Accompanied by over 10,000 hand selected partners, John Paul offers exceptional advantages, pre-negotiated for each Member.

Customer relationship marketing

Design and deploy an affinity program in line with your positioning and your challenges, to sustainably engage your customers in a virtuous relationship.

Experiences & Emotion

Develop emotional attachment to your brand by providing your customers with unique "money can’t buy” experiences.

Digital platform

John Paul, thanks to its integrated digital division (over 50 employees), develops personalized or standardized platforms, integrated into the customer's ecosystem.


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