About Accor

We are a world leading augmented hospitality Group.

We are more than 230,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our integrated ecosystem of leading brands, personalized services and expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

  • 40+ 40+
    hotel brands
  • 5,300 5,300
    hotels
  • 10,000+ 10,000+
    restaurants & bars
  • 110 110
    countries
  • 230,000+ 230,000+
    team members

We are Accor

Our leadership is bold. Our agility thrives on open innovation and we embrace the new, whether it's diversity, trends, challenges. As change accelerates, we continually hone our vision of hospitality reinvented, developing how we use spaces and share with the world.

We are a forward-thinking partner that delivers on steadfast commitment thanks to the most diversified & best performing integrated hospitality ecosystem. Our industry-defining tools catalyze stable growth, driving performance and value. Our global scope and specialist expertise empower those we work with.

Accor hospitality is fundamentally about people and our success relies on our Heartists® to deliver the best service, welcome and care for our guests. With people at heart, our world expands. Our culture nurtures empowerment and welcomes everyone with openness.

We are 100% committed to sustainability, with people at the heart of what we do. As such, we strive to make a meaningful impact by unlocking lifestyle experiences and shaping the hospitality of tomorrow - together, with all our stakeholders: Heartists®, owners, partners, guests and communities.

Our Promise

Our Integrated Hospitality Ecosystem

Our strong ecosystem of brands, value-added services & solutions, and powerful loyalty program allows us to constantly reinvent unique experiences and services for our clients in line with their evolving needs and new ways of living, traveling and working, from hotel stays to restaurants, to working and meeting. For our partners, we also maximize performance and value, thanks to our complete range of business solutions and expertise.

This unmatched ecosystem creates memorable lifestyle experiences, expanding hospitality beyond hotel walls to elevate everyday moments. And brings to life the vision of Augmented Hospitality at the core of our business, a refined vision of hospitality and the tailor-made services we can provide to a community of clients made up of guests and locals alike.

Our Unrivaled Portfolio of Brands

Accor offers the most diverse brand portfolio of the industry with 40+ hotel brands across all segments, from luxury to economy, as well as entertainment, restaurants & bars, coworking and business services & solutions to boost performance.

Our Global Footprint

The Group is established in 110 countries and we are constantly expanding our presence and leadership across the world.
 

Our Path to Performance

Our dynamic suite of services escalates revenue and optimizes costs, driving return on investment. We equip and advance our partners, ensuring success at every step of our collaboration: developing distribution, optimizing hotel operations and enhancing the customer experience.
 

Our Heartist® Culture

In each team member, we see a “Heartist®”, a master of the art of hospitality who serves others from the heart. Our teams’ passion, creativity, individual personalities and differences are what make the Group truly unique and that's why we always place people at the heart of everything we do. 
 

Our Commitment

We are convinced that the hospitality of tomorrow rests on the sustainable foundations we create today. We are striving to make a positive impact, contributing back more than we take, both globally and locally. Accor is fully committed to limiting the negative impacts of our activity and creating tangible benefits for our teams, guests, suppliers, partners and local communities.
 

OUR GROUP PRESENTATION DOCUMENTS