Championing Sustainability
Eunike helps drive sustainability at Raffles Bali, contributing to its pioneering water management.
Meet Our Heartists
Where Passion Meets Purpose
Inspiring stories. Genuine connection.
Our strength is in our people – their passion, commitment, and diversity. With 360,000+ team members across 110 countries, there are as many unique stories as there are Heartists®. Here are some of them.
Front Desk Focus, with a Heart for People
“I can learn a different culture, welcome people from everywhere in the world, and learn new things every day. That’s what makes my heart beat so fast.” Giselle Azenha is Reception Coordinator at Novotel Rio de Janeiro, Brazil – read about how she keeps her team happy and motivated.
MEET GISELLEStrictly Numbers, with a Flair for Flavor
“For me, to be a Heartist® is to be the heart of the hotel’s life and the hotel’s culture.” Lin Chenqiuwen is Financial Controller at Pullman Paris Eiffel Tower, Paris – discover how she combined a love of numbers with a passion for gastronomy.
MEET LINBig Energy, Bigger Heart
“For me, the team is everything. I’m only one person. If they wouldn’t be there, I wouldn’t be here.” Monica Metzger is General Manage at Mama Shelter Dubai, UAE – learn how mentoring had a vital impact to her career.
MEET MONICAA Quiet Craft, with Lasting Impact
“Through my work, I have realized that I can bring joy to others, and offer warm-hearted gestures to people.” Xu Jiyao is Kitchen Chef at Grand Mercure Shanghai Hongqiao, in China – discover how he creates a sense of community through food.
MEET XUDiscover How Our Heartists® Bring Hospitality to Life
DISCOVER HER STORY
Connecting Cultures
Maria and Yasmin share insights about their culture and local neighborhood at Mercure Porto Centro Aliados.
Growing Confidence
Stella has gone from room attendant to supervisor at ibis Styles Accra Airport City, helped along by our talent programs.
