Cost Control
Lower operating expenses thanks to durable, efficient products and systems; achieving the right price-quality balance in in-room equipment.
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Driving Operational Excellence Through Procurement
Insights from the TRIBE Düsseldorf Opening
October 16, 2025
No two hotels are the same, and each hotel opening has its unique challenges. But there is one constant: Smart procurement choices lay the foundation for both successful launch and lasting performance. Purchasing decisions do not just impact costs and efficiency— they can also have a significant impact on the guest experience and overall hotel performance.
The recent opening of TRIBE Düsseldorf offers a compelling example of the successful collaboration between Accor's procurement organization and hotel teams. Learn how Accor’s procurement experts worked alongside the TRIBE Düsseldorf team to coordinate hundreds of important decisions, resulting in a smooth, budget-friendly opening that fully met compliance standards and was achieved in the most sustainable way possible.
GROWTH
in Reputation Performance Score (RPS), ADR and RevPAR
REDUCTION
in CO₂ Emissions and in Energy and Operational Expenses
Our purchasing decisions ahead of the hotel opening were designed to create a solid foundation for long-term operational excellence. The focus was on striking the right balance between cost control and quality, ensuring high guest satisfaction, and simplifying workflows for our Heartists®. At the same time, we wanted the investments to be sustainable and support the hotel’s profitability and efficiency in the long run.
Julian Gaus
General Manager, TRIBE Düsseldorf
Our goal is to make it convenient, simple, and sustainable for the hotel – provide them with a range of trusted suppliers – adapted for each brand. All of our suppliers are also evaluated from a sustainability standpoint.
Michael Graczyk
Business Development Manager, DACH, Astore, Accor Procurement
The Challenge: Transforming a City-Center Hotel in 9 Months
146 rooms. A unique city-center opportunity. For the hotel owners, KNSA, represented by Project Manager Margaux Verbeeck, and General Manager Julian Gaus, the launch of TRIBE Düsseldorf was not just like any other hotel opening; it was a radical refurbishment of an existing property in just 9 months.
Every procurement decision—from stylish kitchenware to complex long-term service contracts—had implications for operations, guest experience, and profitability. From the start, Accor’s Procurement team, led by Michael Graczyk, Business Development Manager, DACH region, was involved in supporting the hotel roadmap.
Our project came with the specific challenge of working within an existing building structure. As we are a conversion and not a new build, we could not make any structural changes to the room sizes. This made it even more important to carefully select furnishings and equipment that maximize comfort, functionality, and guest satisfaction within the given space. Procurement choices were therefore guided not only by cost control and sustainability, but also by the need to optimize every square meter.
Julian Gaus
General Manager, TRIBE Düsseldorf
Procurement in Action: 100+ Decisions to Make a Difference
Launching a new hotel takes more than brilliant design and brand —it is also about hundreds of strategic, behind-the-scenes purchasing decisions. For TRIBE Düsseldorf, Accor’s Procurement team played a vital role over a year before opening, supporting the hotel across four main areas: Furniture, Fixtures & Equipment (FF&E), Operating Supplies & Equipment (OS&E), Food & Beverages (F&B), Professional Services & IT. Careful planning and shared expertise translated into thoughtful investments in quality, efficiency, and sustainability, ensuring the hotel met brand standards and guest expectations. Discover what made the difference below.
Furniture, Fixtures & Equipment
Accor’s procurement services offer tailored FF&E solutions for every project—including beds, seating, lighting, television sets, and technical equipment such as plumbing.
For this category, early alignment with brand standards, guest profiles, and durability needs is crucial for guest satisfaction and revenue – such as finding the right mix of beds to match the targeted guest profile.
Operating Supplies & Equipment
This category covers everything from in-room equipment such as hairdryers, steamers, as well as kitchen supplies and tableware. For instance, the Accor’s team helped source 160 steamers bought for the hotel - a particularity to the TRIBE brand promise.
Food and Beverage
From fresh ingredients to kitchen equipment and bar solutions, Accor procurement solutions secure reliable, high-quality supply chains—supporting operational efficiency and memorable dining experiences. Efficient sourcing and consistency are key to guest satisfaction and cost control.
Professional Services & IT
Professional Services & IT form the operational backbone of every hotel, encompassing housekeeping, facility management, IT infrastructure, operating systems, and Wi-Fi. Establishing trusted partnerships with service providers in these areas is essential to achieve consistent quality and operational resilience across all functions.
Furniture, Fixtures & Equipment
Accor’s procurement services offer tailored FF&E solutions for every project—including beds, seating, lighting, television sets, and technical equipment such as plumbing.
For this category, early alignment with brand standards, guest profiles, and durability needs is crucial for guest satisfaction and revenue – such as finding the right mix of beds to match the targeted guest profile.
Operating Supplies & Equipment
This category covers everything from in-room equipment such as hairdryers, steamers, as well as kitchen supplies and tableware. For instance, the Accor’s team helped source 160 steamers bought for the hotel - a particularity to the TRIBE brand promise.
Food and Beverage
From fresh ingredients to kitchen equipment and bar solutions, Accor procurement solutions secure reliable, high-quality supply chains—supporting operational efficiency and memorable dining experiences. Efficient sourcing and consistency are key to guest satisfaction and cost control.
Professional Services & IT
Professional Services & IT form the operational backbone of every hotel, encompassing housekeeping, facility management, IT infrastructure, operating systems, and Wi-Fi. Establishing trusted partnerships with service providers in these areas is essential to achieve consistent quality and operational resilience across all functions.
Additional Support: Energy and Maintenance
In addition to the four categories mentioned above, owners and hotels can also benefit from expert energy advice, with specialists who negotiate long-term energy contracts, recommend efficiency upgrades, and offer robust monitoring solutions for sustainability. With energy ranking just behind labor as a major expense, actively managing these costs is essential for healthy margins.
Accor experts provide early-stage to guide maintenance, renovations, and construction, helping guarantee smooth planning and strong outcomes from start to finish.
The Outcome: Opening on Budget and With Key Performance Metrics on Track
Smart procurement decisions were instrumental in ensuring TRIBE Düsseldorf’s refurbishment was completed on budget. The success of the purchasing choices is also reflected in the operational and business results as well as in guest feedback. Early results include:
Guest satisfaction
Above-average Reputation Performance Score and positive online reviews, particularly regarding room comfort and equipment.
Revenue performance
Achieving or exceeding planned ADR and RevPAR targets, confirming the right room mix and bed choices.
Sustainability
Noticeable reduction in energy consumption and CO₂ emissions, full compliance with the ‘No Single Use Plastics’ policy, and progress towards sustainability certifications.
During the opening phase, things are generally quite tense, and no day goes exactly as planned. That is why it was such a tremendous support that almost all communication, coordination, and arrangements were handled by the Accor procurement team.
Julien Gaus
General Manager, TRIBE Düsseldorf
To prepare for the opening, we relied heavily on Accor’s procurement team to conduct research and recommend suppliers. In hindsight, involving Accor’s procurement experts even earlier—particularly during the planning phase—would have enabled us to take full advantage of their expertise. Now, with direct access to Accor’s Astore platform and our own login, we can efficiently access a comprehensive list of preferred suppliers and select options that best meet our needs.
Margaux Verbeek
Project Manager, KNSA Hospitality Group
Today, TRIBE Düsseldorf is a modern design-focused hotel, offering a stylish, functional, and affordable accommodation. The centrally located hotel is particularly popular with guests from the fashion and art scenes.
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