From Vision to Operational Excellence: Fairmont Mumbai

A New Design Benchmark for Luxury Hospitality in India

February 05, 2026

Fairmont Mumbai opened its doors in April 2025, setting a new standard for luxury hospitality in India. The hotel pays tribute to the timeless elegance of the 1920s, blending the glamour of Art Deco with the rich traditions of Maharashtrian heritage. Framed in exquisite detail, art work and accessories bring to life the era’s aesthetic style against the backdrop of travel — stations, airports, and bustling local scenes.

In a city celebrated for its grandeur and thriving luxury market, with Fairmont Mumbai, Accor and the owners set out to create not just a destination, but an experiential landmark and definitive social epicenter. The owners’ ambition was uncompromising: to go beyond a luxury hotel and create a destination for celebrations, extraordinary events, and unforgettable moments. Conceived as much more than a hotel, Fairmont Mumbai stands as a testament to the pursuit of operational excellence and transformative guest experiences. From the earliest stages, every touchpoint — from design and service to sustainability — was intentionally crafted to set a new standard for luxury hospitality in India. Learn more about how Accor, Fairmont Mumbai and its owner Mr. Nitan Chhatwal partnered to create an icon and bring operational excellence and extraordinary experiences to life – watch the video above.

92%
REPUTATION PERFORMANCE SCORE
#1
RevPAR index
30
AIR QUALITY INDEX
90%
ELECTRIC & ENERGY-EFFICIENT KITCHENS

From the outset, the owners had one clear ambition: to create a destination where every moment feels extraordinary. More than a hotel, Fairmont Mumbai was designed as a place for landmark celebrations and memorable experiences. Brought to life with the support of Accor’s hotel design expertise, and true to Fairmont’s promise to ‘Make Special Happen,’ it has become a new reference for excellence, redefining luxury hospitality in India.

Rajiv Kapoor

General Manager

The Journey to Excellence

Transforming this vision into reality required overcoming major obstacles: a tight post-pandemic timeline, design complexity, stakeholder alignment, and the drive to embed sustainability from day one.

Accor’s global design and technical teams worked hand-in-hand with the owner and the Fairmont Mumbai team. From navigating the construction pause due to COVID-19, to managing technical and architectural challenges unique to Mumbai’s climate, every step was defined by a shared “excellence mindset.”

The collaboration resulted in distinctive achievements, including sustainable food sourcing, chemical-free water treatment, and India’s first luxury longevity suite “Blue Xone,” offering wellness experiences on a dedicated floor.

Our design ambition was to define the new era of luxury for Mumbai. Inspired by the Art Deco golden age of 1920s New York, every choice – down to the last detail – was made to ignite wonder and create flexible, sustainable spaces. Operational excellence is made visible when design and service work seamlessly to elevate every guest and every owner objective.

Seth Matson

SVP Design & Technical Services, IMEAT (India, Middle-East, Africa and Türkiye), Accor

Accor’s ambition is to create inspiring hotels that anticipate guests’ expectations and foster genuine connection – of which Fairmont Mumbai is an excellent example. Great design honors heritage, champions wellness and sustainability, and continues to evolve after opening to ensure every moment feels special.

Anne Becker-Olins

Global Chief Design & Technical Services Officer, Accor Luxury & Lifestyle

Tangible Results

Guest Satisfaction
Reputation Performance Score: over 92%
Performance
A new city benchmark for ADR; Number 1 in RevPar Index; Number of corporate events and celebrations hosted in 2025: over 200
Sustainability
Lowest electricity consumption among luxury hotels in India; Zero chemical water treatment and 100% of wastewater treated & reused; Air Quality Index inside hotel below 30; LED lighting across property; 90% electric and energy-efficient kitchens
Impact
Regular industry and owner visits for benchmarking; Exceptional guest feedback, with frequent mentions of the unique Art Deco design, advanced wellness facilities, and personalized Heartist service, e.g., “Fairmont Mumbai redefines luxury in India” – Guest Review

Spaces That Inspire: Inside Fairmont Mumbai

Designed as a destination in itself, Fairmont Mumbai brings together scale, flexibility, and timeless design to host everything from intimate gatherings to landmark events.

446
guest rooms and suites
75,000
sq. ft. event space
21,000
sq. ft. Largest ballroom
14
meeting/event rooms

Key Spaces at Fairmont Mumbai

The Lobby

A monochrome and gold homage to 1920s Art Deco grandeur, accented by stained glass and a dramatic staircase—an inviting social hub.

Infinity Ballroom

A 21,000 sq. ft. event venue, uniquely engineered to allow cars to be brought directly from the garage and even suspended marvel in event design.

The Vantage

A rooftop venue offering panoramic city views—an exclusive, modern venue celebrated for high-profile receptions and private parties.

The Merchants (Food Hall)

Features six live kitchens, blending local and global flavors—a culinary journey for guests and locals alike.

Blu Xone (Longevity Suite)

India’s first luxury suite dedicated to wellness treatments, including cryotherapy and hyperbaric oxygen.

Fairmont Gold

A refined, private lounge for business or leisure—elevating the guest experience with personalized service.

Tiny Town Kids’ Club

A thoughtful, engaging space allowing families to create special memories together.

The Road Ahead: Pioneering Growth and Excellence in India

A Strategic Vision for India

With three Fairmont properties recently opened in the country, and more on the horizon, Fairmont Mumbai is helping shape the future of Indian luxury hospitality. Guided by Fairmont’s Make Special Happen brand credo, the hotel is a celebration of Fairmont’s unique approach to hospitality, creating a true sense of belonging and meaningful moments at every guest touchpoint.

With over 70 hotels currently in operation in India and an ambition to reach 300 properties by 2030, Accor is investing in scale, innovation, and partnerships that elevate guest experiences across the country. In April 2025, this commitment deepened through a strengthened partnership with InterGlobe Enterprises, creating a unified “hospitality powerhouse” to accelerate development, fueling innovation, scalability, and the delivery of exceptional guest experiences.