Ensuring Resilient Operations

DESIGNED, BUILT, AND OPERATED FOR SUSTAINABLE PERFORMANCE

Sustainable design. Enhanced performance.

Across our activities, we continuously raise the bar on sustainability standards to future-proof every property in our network. We design and build hotels to embed sustainability, supporting owners with technical expertise to reduce environmental impact and enhance performance. We manage risk across our supply chain, reinforcing its resilience and that of our suppliers. Our initiatives in decarbonization, waste reduction, and resource efficiency drive competitive advantage and ensure long-term asset value, as we innovate to unearth high-impact solutions for hospitality’s biggest challenges. Together, these areas of focus set the standard for hotel operations that thrive – today and tomorrow.

-5.2%
in water intensity vs 2024
36%
LESS CARBON EMISSIONS BY 2030
Scope 1, 2 & 3

Going the Extra Mile

Building Supply Chain Resilience

Embedding sustainability across our supply chain is essential to ensuring the resilience of hotel operations. We prioritize partners who share our commitment to a more responsible sourcing ecosystem and work with our suppliers to strengthen their capacity to manage environmental and social risks.

The Accor Responsible Procurement charter ensures that all our suppliers comply with our sustainability principles, while they are also assessed by EcoVadis, a global reference for business sustainability ratings.

DongFengYun Hotel Mi'Le MGallery Collection, China

Setting New Standards in Responsible Design

Decisions made at design stage shape a hotel's performance for decades. We support hotel owners with technical and operational expertise to ensure every new build and transformation embeds sustainability from the ground up – renovation guidelines, technical standards and hands-on guidance that enhance building performance, increase asset value, and reduce both operational costs and environmental impact.

With more than 50 sustainability criteria integrated into our brand standards, and technical requirements aligned with LEED and BREEAM building certifications, we are setting the industry standard for responsible design and development.

Leading the Way in Eco-Design

Mercure Katowice, Poland

Setting a new standard for eco-design, Mercure Katowice Centrum’s 260 sqm vertical garden – a living wall of nearly 7,000 plants – greets guests while creating a microclimate that cools the building, produces oxygen, and filters air pollutants.

“Green & Clean” design includes solar power, in-building energy distribution, recycled materials, state-of-the-art rainwater collection, and EV charging stations.

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Low-Carbon Design

JO&JOE Gentilly, France

JO&JOE Gentilly is the first BBCA hotel, a French label certifying low-carbon buildings based on four criteria: well thought-out construction, controlled use, carbon storage, and circular economy.

JO&JOE hotels are marked by their use of innovative construction materials – usually super-wood that includes bio-sourced products and low-carbon concrete.

Setting Standards

Sofitel Dubai The Palm, UAE

The roof tiles at Sofitel Dubai The Palm are made from an insulating, sun-reflecting material. It also has double glazing, energy-efficient air conditioning, a heat recovery system, presence detectors for corridor lighting, and 530 sq m of solar panels that cover 45 percent of its hot water needs.

Its eco-design principles made it the first hotel on the Palm Jumeirah to become Green Globe certified.

Decarbonizing and Reducing Our Impact

With 5,800 hotels across 110 countries, the scale of our impact is significant – and so is our opportunity to drive meaningful, measurable change. We manage resource consumption across every dimension of our activity from development to daily operations: managing energy use, preserving water resources, and tackling all forms of waste from renovation materials to food waste.

Our achievements are already tangible and our targets clear, science-based and measurable:

75% of hotels have eliminated at least 90% of identified single-use plastics (end of 2025)
5% reduction in water intensity 2025 vs 2024
10% reduction in energy intensity by 2030 vs 2023

Innovation for Energy Efficiency

We believe that an open innovation mindset is vital to accelerating progress. For example, our collaboration with startup Luniwave shows how smart in-room technologies can reduce water and energy use without compromising guest comfort.

Its LuniShower reduces water consumption through timed flow cycles, while its GreenMiles program rewards guests for making sustainable choices during their stay.

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Water Self-Sufficiency at Raffles Bali

Responsible water management at Raffles Bali was planned before the resort’s first stone was laid. Its water comes from a deep well and is filtered and treated onsite.

Used water goes to a recycling tank where it’s naturally cleaned by aerobic bacteria then used for irrigation. This effort has made the resort almost water self-sufficient, with 97% of water used returning to the land.

Minimizing Waste at Meetings and Events

With over 18,500 meeting and event spaces worldwide, we play a role in reducing the impact of the event sector. Our Event Carbon Reduction Charter mandates hotel actions such as waste recycling, provision of filtered water, and use of reusable table and glassware.

We work with our clients to rethink catering to minimize waste, and our certified Carbon Calculator helps planners design and plan more sustainable events.

Our Sustainability Innovation Program will scout, test, and scale high-impact innovations to reduce resource consumption and enhance circularity across our network by cutting energy and water use and minimizing waste.

Through comprehensive calls for tenders, the program will identify and assess startups developing the most effective solutions for energy, water, and waste reduction. Selected innovators will pilot their solutions in our hotels. What will work, will get scaled across our network and shared with the broader industry – with a target of 100+ innovations by 2030.

In 2026, the Sustainability Innovation Program’s focus is on water management. Partnering with Water Unite, we have launched a call for tenders from innovators ready to help us find solutions to drive progress in water-saving technologies and strategies.

A single proven solution can have a significant impact on individual hotels – and deployed across thousands of properties, can move the needle for the entire industry.

The challenge is not a lack of innovation but identifying which solutions can perform reliably in real-world conditions. This partnership brings a rigorous, structured approach to sourcing and validating solutions that are ready to scale. By combining Accor's global footprint with our network of innovators and investors, we can accelerate the deployment of practical water solutions where they are needed most.