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Procurement
Accor’s Global Procurement: Creating Value for Hotels and Partners
How 250+ experts and thousands of suppliers power value creation across the Group.
March 05, 2026
Every exceptional Accor guest experience is built on smart procurement. From behind-the-scenes selections that shape comfort and quality to strategic decisions across the guest journey, Accor’s Global Procurement teams (Astore) are pivotal.
Working closely with hotel owners and managers, to consistently deliver superior quality, optimize costs, and champion sustainable practices – while bracing the hotels for potential risks, such as supply chain disruptions, sudden price increases or hidden costs.
But don’t just take our word for it – hear directly from our hotel managers.
Maximizing Value Through Smart Buying With MUZE Hotels, Germany
"After years of excellent collaboration with the Accor procurement department (Astore) for our Mercure Hotel at the Frankfurt-Langen Airport, in early 2024 we decided to expand this partnership across all MUZE Hotels.
Since then, the Astore team has proven to be an invaluable asset in streamlining and optimizing our procurement processes. From managing tenders for laundry services in Wesel, Pforzheim and Frankfurt-Langen to renegotiating existing contracts, their support has been consistently reliable, efficient, and solution-driven.
We simply provide the relevant data and the Astore team handles the rest: supplier selection, offer analysis, negotiations, and contract finalization."
Oded Zizovy
CEO, MUZE Hotels – managing Mercure Hotel Frankfurt Airport Langen
Accor’s procurement services and curated catalogue are tailored to fulfill nearly every hotel need, perfectly matching brand standards and operational priorities:
Unlocking double-digit savings through scale – proven by independent audits across key markets and product categories, where Astore consistently outperformed market competitors in price.
Extensive range covering all hotels essentials, from F&B to technology, offering trusted, quality-assured choices for managers and owners.
Offering a global network available to advise and support at every stage, making ordering, negotiation, and supplier management both simple and reliable.
Securing High Performance With Novotel Köln, Germany
"The team supporting us at Novotel Köln City is always available, well-organized, and constantly brings fresh, thoughtful ideas on how we can make our purchasing more efficient and cost-effective – all without compromising on quality.
The collaboration is not only highly professional but also warm and on equal footing. It’s a real pleasure to work with people who don’t just do their job but really care, think ahead, and actively help us move forward. Thanks to Accor’s continuous support, we’ve been able to optimize our procurement processes sustainably.”
Sarah Rinke
General Manager, Novotel Köln
Astore’s proactive approach empowers hotels to elevate their performance and be ready for any changes in the environment and demands.
Anticipating industry trends and challenges, deploying expert procurement resources to address them before they impact your daily operations.
By leveraging flexible procurement technologies and robust digital platforms - such as AstoreShop in Europe and regional solutions – hotels can quickly adapt to changing demands, optimize their purchasing processes, improve cost efficiency, and benefit from seamless ordering, real-time tracking, and centralized management for greater operational efficiency.
Driving Sustainability at Every Step in Brazil
Sustainability is woven into every procurement decision at Accor. One example, we have made a commitment to remove all single-use plastic items from our hotels.
“Delivering value means extends beyond a clean room to an exceptional guest experience. Sustainability, guided by ESG principles, is central to this. Through Astore's support in finding sustainable alternatives, we've eliminated the equivalent of nearly 42,000 plastic water bottles in 2025 alone.
Astore also helps us innovate, even assisting in sourcing partners for our fully electrified kitchens. These initiatives, culminating in Green Key certification for all our hotels, reinforce our position as a responsible market leader, proving that efficiency, governance, and responsibility drive enhanced guest experiences and strong business results. ”
Thales Sanchez
Deputy Manager, Mercure, ibis & ibis budget, São Bernardo do Campo, Brazil
The Accor procurement department (Astore) supports sustainability commitments across its hotel network with:
Responsible sourcing, prioritizing sustainable goods and products aligned with Accor’s Commitments, delivering competitive, certified options for every property.
Strict and qualitative supplier selection, ensuring that only suppliers who pass the company’s independently verified ESG standards join the network, guaranteeing end-to-end supply chain responsibility.
Active industry engagement, by taking a leading role in alliances such as HARP (Hospitality Alliance for Responsible Procurement), driving decarbonization and sustainable innovation while supporting hotels in lowering their environmental footprint
Elevating Standards and Minimizing Risks With Fairmont Banff Springs, Canada
"Astore's regional procurement center of excellence centralizes our purchasing, leveraging scale for better terms, streamlined supplier management, and robust risk mitigation. A prime example is the beef layaway program, which, since 2022, countered inflationary pressures by securing protein at stable, pre-agreed prices, safeguarding against market volatility.
Furthermore, Astore’s regional team effectively negotiated essential services and strategically sourced capital purchases, such as kitchen equipment, to ensure best pricing and product availability, further supporting cost control and operational continuity."
Gregor Resch
Regional VP & General Manager at Fairmont Banff Springs
Accor’s procurement solutions prioritize risk mitigation, accountability, and sustainable standards for every hotel:
Mitigating reputational risks: With strict supplier selection and ongoing compliance checks, Accor minimizes risks and ensures that every link in the supply chain is secure and dependable.
Minimizing and anticipating operational risks: Robust protocols proactively support business continuity, so hotels can maintain operations regardless of changing circumstances or external disruptions.
Procurement is fundamental to achieving success in the hospitality industry – impacting everything from operating costs to supplier relationships and customer satisfaction. The role of procurement has clearly shifted from cost-cutting to business-enabling. Procurement is central to Accor’s value proposition and sustainability commitments, ensuring the Group’s agility and resilience.
Caroline Tissot
Chief Procurement Officer, Accor
Accor’s Procurement Services
Accor’s procurement services are an opt-in solution for hotels, operating on a customer-first, expertise-driven approach. This model empowers all clients, both within and beyond our Group, to achieve greater efficiency, optimized performance, and secure exceptional guest experiences.
With a global presence spanning 30 offices, Accor’s procurement team of 250+ specialists secures competitive agreements, and double-digit savings across all operational categories - e.g. operational supplies and equipment, food and beverages, maintenance, energy, and IT solutions. Leveraging an established network of 4,500 trusted suppliers, Accor’s procurement offer meets almost all a hotel’s purchasing needs.
